Aisles Online Shopper

Hy-Vee•Gretna, NE

5d•Onsite

About The Position

The Aisles Online Shopper selects and fulfills online grocery orders, choosing quality products across store departments and handling orders carefully so customers receive accurate, fresh groceries. The role involves selecting, scanning, and bagging items from different temperature zones; maintaining proper product temperatures; storing and retrieving orders; preparing them for pickup; and helping load groceries into customer vehicles. Shoppers also process orders and credit card payments, make substitutions when requested or when products are unavailable, monitor incoming orders for timely fulfillment, and respond to customer questions by phone and email. This is an active, fast-paced retail role requiring customer service, attention to product quality and accuracy, organization, and the ability to work independently with limited supervision. The position reports to the Store Director, Store Manager, and the listed Assistant Managers and Online Shopping Department Manager. Employment is contingent on successfully completing a pre-employment drug screen.

Requirements

Commitment to Hy-Vee's mission and a genuine passion for providing an outstanding customer experience.
Ability to select high-quality products with attention to freshness and accuracy across departments.
Clear, professional, friendly communication with customers and store personnel.
Ability to stay organized and manage multiple tasks efficiently in a fast-paced, deadline-driven environment.
Ability to identify problems and develop practical solutions, including making product substitutions.
Ability to work independently and complete daily workloads with limited supervision.
Ability to frequently stand and walk throughout a shift.
Ability to perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning and sanitation duties.

Nice To Haves

High school diploma or equivalent preferred.

Responsibilities

Greet customers warmly and assist them with their needs throughout the store.
Accurately select online groceries, choosing high-quality produce, meat, and other fresh products.
Select, scan, and bag items from all temperature zones.
Maintain proper product temperatures throughout order fulfillment.
Place orders in appropriately temperature-controlled storage and retrieve them promptly before customer arrival.
Cart orders to and place them in the customer pickup holding area.
Lift, carry, and load groceries into customer vehicles.
Tender customer orders through the POS and process credit card payments.
Substitute products at customer request or when items are unavailable.
Monitor incoming online orders to ensure prompt, on-time fulfillment.
Answer phones and emails promptly and provide friendly, helpful customer service.
Follow Hy-Vee dress code, hygiene standards, and department and company guidelines.
Assist with other tasks or special projects as needed.