Aisles Online Shopper

Hy-Vee, Inc.•Marion, IA

6d•Onsite

About The Position

The Aisles Online Shopper selects and fulfills online grocery orders across all store departments, choosing high-quality products and ensuring accuracy and care. The role involves working independently in a fast-paced retail environment while delivering friendly customer service and meeting fulfillment deadlines. Shoppers maintain products at appropriate temperatures, prepare orders for pickup, process payments, and communicate with customers about their orders.

Requirements

Commitment to Hy-Vee's mission and a genuine passion for delivering an outstanding customer experience.
Ability to select high-quality products with attention to freshness and accuracy across departments.
Clear, professional, and friendly communication with customers and store personnel.
Ability to stay organized and manage multiple tasks in a fast-paced, deadline-driven environment.
Ability to identify problems and develop practical solutions, including making product substitutions.
Ability to work independently and complete daily workloads with limited supervision.
Frequently stand and walk throughout a shift; perform repetitive standing, walking, reaching, and bending.
Successful completion of a pre-employment drug screen is required.

Nice To Haves

High school diploma or equivalent preferred.

Responsibilities

Greet customers warmly and assist them throughout the store.
Accurately select high-quality groceries ordered online, including fresh produce, meat, and other products.
Select, scan, and bag items from all temperature zones and maintain proper product temperatures throughout fulfillment.
Store gathered orders at the proper temperature and retrieve them promptly before customer arrival.
Cart orders to the holding area for customer pickup.
Lift, carry, and load groceries into customer vehicles.
Tender customer orders through POS and process credit card payments.
Substitute products upon customer request or when items are unavailable.
Monitor incoming online orders to ensure prompt, on-time fulfillment.
Answer phones and emails promptly and provide helpful customer service.
Follow dress code, hygiene standards, and department and company guidelines.
Assist with other tasks and special projects as needed.