Aisles Online Shopper

Hy-Vee, Inc.•Charles City, IA

7d•Onsite

About The Position

Aisles Online Shoppers select and fulfill customers’ online grocery orders, carefully choosing high-quality products across all departments, including fresh produce and meat. The role requires attention to detail, a commitment to product quality, and a focus on making online customers’ experience dependable and convenient. It suits people who enjoy staying active and can work independently in a fast-paced environment. Shoppers provide customer service throughout the store and through phone and email, monitor orders for prompt fulfillment, and manage products through selection, scanning, bagging, temperature-controlled storage, and pickup. They may process payments, substitute unavailable products, load groceries into customer vehicles, and assist with other tasks as needed. Employment is contingent upon successfully completing a pre-employment drug screen.

Requirements

Commitment to Hy-Vee’s mission and a genuine passion for delivering an outstanding customer experience.
Ability to select high-quality products with a strong eye for freshness and accuracy across departments.
Ability to communicate clearly and professionally with customers and store personnel in a friendly, approachable manner.
Ability to stay organized and manage multiple tasks efficiently in a fast-paced, deadline-driven environment.
Ability to identify problems and develop practical solutions, including making product substitutions.
Ability to work independently and complete daily workloads with limited supervision.
Successful completion of a pre-employment drug screen is a condition of employment.

Nice To Haves

High school diploma or equivalent preferred.

Responsibilities

Greet customers warmly and assist them with their needs throughout the store.
Accurately select online grocery orders, choosing high-quality produce, meat, and other fresh products.
Select, scan, and bag items from all temperature zones.
Maintain products at the proper temperature throughout the fulfillment process.
Store gathered orders at the proper temperature and retrieve them promptly before customers arrive.
Cart orders to and place them in the customer pickup holding area.
Lift, carry, and load groceries into customer vehicles.
Tender customer orders through POS and process credit card payments.
Substitute products when customers request it or items are unavailable.
Monitor incoming online orders to ensure prompt, on-time fulfillment.
Answer phones and emails promptly and provide friendly, helpful customer service.
Follow Hy-Vee’s dress code, hygiene standards, and department and company guidelines.
Assist with other tasks or special projects as needed.