Aisles Online Shopper

Hy-Vee, Inc.•Springfield, IL

7d•$15 - $19•Onsite

About The Position

Aisles Online Shoppers select and fulfill customers’ online grocery orders with care and precision. They choose high-quality products from across the store, including fresh produce and meat, and help ensure orders are accurate and customers receive friendly, helpful service. The role involves working independently in a fast-paced retail environment while staying active and meeting fulfillment deadlines.

Requirements

Commitment to Hy-Vee’s mission and a genuine passion for delivering an outstanding customer experience.
Ability to select high-quality products with attention to freshness and accuracy across departments.
Clear, professional, friendly communication with customers and store personnel.
Ability to stay organized and manage multiple tasks in a fast-paced, deadline-driven environment.
Ability to identify problems and develop practical solutions, including making product substitutions.
Ability to work independently and complete daily workloads with limited supervision.
Ability to frequently stand and walk throughout a shift.
Ability to perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning and sanitation duties.
Successful completion of a pre-employment drug screen.

Nice To Haves

High school diploma or equivalent.

Responsibilities

Greet customers warmly and assist them with their needs throughout the store.
Accurately select online grocery orders, choosing high-quality produce, meat, and other fresh products.
Select, scan, and bag items from all temperature zones.
Maintain products at proper temperatures throughout the fulfillment process.
Store gathered orders at the proper temperature and retrieve them promptly before customer arrival.
Cart orders to the holding area for customer pickup.
Lift, carry, and load groceries into customer vehicles.
Tender customer orders through the POS and process credit card payments.
Substitute products when customers request substitutions or items are unavailable.
Monitor incoming online orders to support prompt, on-time fulfillment.
Answer phones and emails promptly and provide friendly, helpful service.
Follow the company dress code, hygiene standards, and department and company guidelines.
Assist with other tasks and special projects as needed.