Aisles Online Shopper

Hy-Vee•Council Bluffs, IA

6d•Onsite

About The Position

The Aisles Online Produce Shopper selects high-quality, fresh produce and accurately fulfills online grocery orders from start to finish. The role requires knowledge of produce, attention to freshness and appearance, and a commitment to providing customers with a positive online shopping experience. Shoppers work in a fast-paced retail setting and help ensure orders are fulfilled promptly and kept at appropriate temperatures.

Requirements

Commitment to Hy-Vee's mission and a genuine passion for delivering an outstanding customer experience.
Ability to identify and select high-quality produce based on freshness and appearance.
Ability to communicate clearly and professionally with customers and store personnel.
Ability to stay organized and manage multiple tasks in a fast-paced, deadline-driven environment.
Ability to identify problems and develop practical solutions, including making product substitutions.
Ability to work independently and complete daily workloads with limited supervision.
High school diploma or equivalent preferred.
Frequently stand and walk throughout a shift.
Perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning or sanitation duties.

Nice To Haves

High school diploma or equivalent.

Responsibilities

Greet customers warmly and assist them with their needs throughout the store.
Accurately select groceries ordered online, prioritizing produce quality, freshness, and appearance.
Maintain accurate knowledge of produce merchandise offered at the store.
Select, scan, and bag items from all temperature zones.
Maintain products at proper temperatures throughout fulfillment.
Store gathered orders at the proper temperature and retrieve them promptly before customer arrival.
Cart orders to and place them in the customer pickup holding area.
Lift, carry, and load groceries into customer vehicles.
Tender customer orders through POS and process credit card payments.
Substitute products upon customer request or when items are unavailable.
Monitor incoming online orders to ensure prompt, on-time fulfillment.
Answer phones and emails promptly and provide friendly, helpful service.
Follow dress code, hygiene standards, and department and company guidelines.
Assist with other tasks or special projects as needed.