Aisles Online Shopper

Hy-Vee, Inc.•Council Bluffs, IA

9d•Onsite

About The Position

Aisles Online Produce Shoppers select high-quality, fresh produce and accurately fulfill customers’ online grocery orders from start to finish. The role calls for a passion for fresh products, customer service, teamwork, and working in a fast-paced environment. Shoppers help ensure orders are accurate, properly stored, and ready for on-time pickup while providing friendly assistance to customers.

Requirements

Commitment to Hy-Vee’s mission and a genuine passion for outstanding customer service.
Ability to identify and select high-quality produce based on freshness and appearance.
Ability to communicate clearly and professionally with customers and store personnel in a friendly, approachable manner.
Ability to stay organized and manage multiple tasks efficiently in a fast-paced, deadline-driven environment.
Ability to identify problems and develop practical solutions, including making product substitutions.
Ability to work independently and complete daily workloads with limited supervision.

Nice To Haves

High school diploma or equivalent preferred.

Responsibilities

Greet customers warmly and assist them with their needs throughout the store.
Select groceries ordered online, focusing on produce quality, freshness, and appearance.
Maintain accurate knowledge of produce merchandise available at the store.
Select, scan, and bag items from all temperature zones.
Maintain appropriate product temperatures throughout the fulfillment process.
Store gathered orders at the proper temperature and retrieve them promptly before customer arrival.
Cart orders to and place them in the customer pickup holding area.
Lift, carry, and load groceries into customer vehicles.
Tender customer orders through the POS system and process credit card payments.
Substitute products at customer request or when items are unavailable.
Monitor incoming online orders to ensure prompt, on-time fulfillment.
Answer phones and emails promptly and provide friendly, helpful customer service.
Follow Hy-Vee’s dress code, hygiene standards, and department and company guidelines.
Assist with other tasks or special projects as needed.