Aisles Online Shopper

Hy-Vee, Inc.•Marshall, MN

6d•$15 - $18•Onsite

About The Position

The Aisles Online Shopper selects and fulfills online grocery orders, choosing accurate, high-quality products across all departments, including fresh produce and meat. The role involves keeping products at proper temperatures, preparing orders for customer pickup, processing payments, and providing friendly customer service. It is an active, fast-paced position in a retail store that requires attention to detail, organization, and the ability to work independently while meeting deadlines.

Requirements

Commitment to Hy-Vee's mission and a genuine passion for delivering an outstanding customer experience.
Ability to select high-quality products with attention to freshness and accuracy across all departments.
Clear, professional, and friendly communication with customers and store personnel.
Ability to stay organized and manage multiple tasks in a fast-paced, deadline-driven environment.
Ability to identify problems and develop practical solutions, including making product substitutions.
Ability to work independently and complete daily workloads with limited supervision.
Frequently stand and walk throughout a shift.
Ability to perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning and sanitation duties.
Successful completion of a pre-employment drug screen.

Nice To Haves

High school diploma or equivalent.

Responsibilities

Greet customers warmly and assist them throughout the store.
Accurately select the highest-quality groceries ordered online, including fresh produce, meat, and other products.
Select, scan, and bag items from all temperature zones.
Maintain proper product temperatures throughout the fulfillment process.
Store completed orders at the proper temperature and retrieve them promptly before customer arrival.
Cart orders to the holding area for customer pickup.
Lift, carry, and load groceries into customer vehicles.
Tender customer orders through POS and process credit card payments.
Substitute products when requested or when items are unavailable.
Monitor incoming online orders to ensure prompt, on-time fulfillment.
Answer customer phone calls and emails promptly and helpfully.
Follow the dress code, hygiene standards, and department and company guidelines.
Assist with other tasks and special projects as needed.