Aisles Online Shopper
About The Position
Aisles Online Shoppers fulfill customers’ online grocery orders by selecting accurate, high-quality products across all departments, including fresh produce and meat. The role requires attention to product quality, freshness, and temperature handling, along with prompt order fulfillment and helpful customer service. It suits someone who enjoys active work and can perform independently in a fast-paced retail environment. Shoppers select, scan, and bag items from all temperature zones; maintain proper temperatures; store completed orders appropriately; and retrieve and stage them for pickup. They may load groceries into customer vehicles, process orders and credit card payments through POS, make substitutions when requested or when items are unavailable, and respond to customer phone calls and emails. They follow company standards and assist with other tasks as needed.
Requirements
- Must be at least 18 years old.
- Commitment to Hy-Vee’s mission and a genuine passion for delivering an outstanding customer experience.
- Ability to select high-quality products with attention to freshness and accuracy across departments.
- Ability to communicate clearly and professionally with customers and store personnel.
- Ability to stay organized and manage multiple tasks in a fast-paced, deadline-driven environment.
- Ability to identify problems and develop practical solutions, including making product substitutions.
- Ability to work independently and complete daily workloads with limited supervision.
- Ability to frequently stand and walk throughout a shift.
- Ability to perform repetitive standing, walking, reaching, and bending associated with fulfillment, POS transactions, and cleaning and sanitation duties.
- Successful completion of a pre-employment drug screen is required.
Nice To Haves
- High school diploma or equivalent preferred.
Responsibilities
- Greet customers warmly and assist them with their needs throughout the store.
- Accurately select online groceries, choosing high-quality produce, meat, and other fresh products.
- Select, scan, and bag items from all temperature zones.
- Maintain products at proper temperatures throughout the fulfillment process.
- Store gathered orders at the proper temperature and retrieve them promptly before customer arrival.
- Cart orders to the holding area for customer pickup.
- Lift, carry, and load groceries into customer vehicles.
- Tender customer orders through POS and process credit card payments.
- Substitute products upon customer request or when items are unavailable.
- Monitor incoming online orders to ensure prompt, on-time fulfillment.
- Answer customer phone calls and emails promptly and provide helpful service.
- Follow the dress code, hygiene standards, and department and company guidelines.
- Assist with other tasks and special projects as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
