Aisles Online Shopper

Hy-Vee•Pleasant Hill, IA

6d•Onsite

About The Position

The Aisles Online Shopper selects and fulfills online grocery orders, carefully choosing quality products across all store departments. The role involves maintaining proper temperatures for products throughout fulfillment, preparing orders for pickup, and providing helpful customer service. It is an active, fast-paced position in a retail store setting that requires attention to detail, organization, and the ability to work independently with limited supervision.

Requirements

Commitment to Hy-Vee's mission and a genuine passion for delivering an outstanding customer experience.
Ability to select high-quality products with attention to freshness and accuracy across departments.
Clear, professional, friendly communication with customers and store personnel.
Ability to stay organized and manage multiple tasks in a fast-paced, deadline-driven environment.
Ability to identify problems and develop practical solutions, including making product substitutions.
Ability to work independently and complete daily workloads with limited supervision.
Ability to frequently stand and walk throughout a shift.
Ability to perform repetitive standing, walking, reaching, and bending associated with order fulfillment, point-of-sale transactions, and cleaning and sanitation duties.
Successful completion of a pre-employment drug screen is required.

Nice To Haves

High school diploma or equivalent preferred.

Responsibilities

Greet customers warmly and assist them with their needs throughout the store.
Accurately select online grocery orders, choosing high-quality produce, meat, and other fresh products.
Select, scan, and bag items from all temperature zones while maintaining proper product temperatures.
Place gathered orders in appropriately temperature-controlled storage and retrieve them promptly before customer arrival.
Cart orders to the holding area for customer pickup.
Lift, carry, and load groceries into customer vehicles.
Tender customer orders through the point-of-sale system and process credit card payments.
Substitute products upon customer request or when items are unavailable.
Monitor incoming online orders to ensure prompt, on-time fulfillment.
Answer phones and emails promptly and provide friendly, helpful customer service.
Follow Hy-Vee's dress code, hygiene standards, and department and company guidelines.
Assist with other tasks or special projects as needed.