Aisles Online Shopper

Hy-Vee, Inc.•Saint Peter, MN

7d•$12 - $14•Onsite

About The Position

Aisles Online Shoppers fulfill online grocery orders by carefully selecting high-quality products across all departments, including fresh produce and meat, and ensuring each order is handled accurately and with care. The role involves selecting, scanning, and bagging groceries from different temperature zones; maintaining proper product temperatures; storing orders appropriately; and preparing them for customer pickup. Shoppers also provide customer service in the store and through phone and email, process payments, handle substitutions, and help load orders into customer vehicles. The position is active and fast-paced, requiring independent work, attention to detail, and the ability to manage fulfillment deadlines. Employment is contingent upon successful completion of a pre-employment drug screen.

Requirements

Commitment to Hy-Vee's mission and passion for providing an outstanding customer experience.
Ability to select high-quality products with attention to freshness and accuracy across departments.
Clear, professional, friendly communication with customers and store personnel.
Ability to stay organized and manage multiple tasks in a fast-paced, deadline-driven environment.
Ability to identify problems and develop practical solutions, including product substitutions.
Ability to work independently and complete daily workloads with limited supervision.
Ability to frequently stand and walk throughout a shift.
Ability to perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning or sanitation duties.
Successful completion of a pre-employment drug screen.

Nice To Haves

High school diploma or equivalent preferred.

Responsibilities

Greet customers warmly and assist them with their needs throughout the store.
Accurately select online grocery orders, choosing high-quality produce, meat, and other fresh products.
Select, scan, and bag items from all temperature zones.
Maintain proper product temperatures throughout the fulfillment process.
Store gathered orders at the proper temperature and retrieve them promptly before customer arrival.
Cart orders to the holding area for customer pickup.
Lift, carry, and load groceries into customer vehicles.
Tender customer orders through POS and process credit card payments.
Substitute products when requested or when items are unavailable.
Monitor incoming online orders to support prompt, on-time fulfillment.
Answer phones and emails promptly and provide helpful customer service.
Follow dress code, hygiene standards, and department and company guidelines.
Assist with other tasks or special projects as needed.