Office Receptionist Jobs

About The Position

Requirements

• High school diploma or equivalent required.
• Ability to multitask and prioritize duties to support a high-quality patient experience.
• Ability to work independently and as a team member.
• Strong written and verbal communication skills.
• Proficiency with computer software applications, including Microsoft Office and electronic medical records (EMRs).
• Comfort handling sensitive and confidential information in accordance with HIPAA.
• Professionalism, ethical conduct, flexibility, organization, attention to detail, and effective conflict resolution.
• Ability to regularly sit, stand, bend, talk, and hear; frequently walk; and lift or move objects up to 25 pounds.
• Required vision abilities include close, distance, color, peripheral, and depth vision, and the ability to adjust focus.

Nice To Haves

• Associate or bachelor's degree preferred.
• At least one year of experience in healthcare operations, customer service, or a similar role or setting preferred.

Responsibilities

• Manage daily front-office activities and help create a positive work environment that supports company culture and staff engagement.
• Prepare patient schedules by ensuring paperwork and documentation are complete, payment cards are current, demographics are accurate, and charts are ready.
• Perform general office duties, including sorting mail, scanning documents, managing e-faxes and shared office email, and maintaining office cleanliness and appeal.
• Communicate effectively with peers, clinicians, and patients to support patient care and clinician satisfaction.
• Greet patients and manage front-desk check-in and check-out courteously.
• Respond to patient requests by phone, email, or portal, including billing and payment questions, scheduling, release requests, and other inquiries.
• Manage phone-system queues and answer calls in a timely manner.
• Help patients access telehealth, use the patient portal, and resolve other technical issues.
• Handle urgent requests, triage patient issues, direct them to the appropriate department, or escalate them for assistance.
• Collect in-person and telehealth copayments and account balances at the time of service.
• Verify insurance eligibility and contact patients to resolve issues.
• Provide clinicians with administrative support, including sending letters and faxes, and coordinate with them on patient questions.
• Audit clinician schedules for appointment accuracy.
• Maintain a pleasant, secure, and motivational practice environment.
• Follow crisis and de-escalation processes when responding to difficult or sensitive situations.
• Set priorities, monitor progress, maintain accurate records and communications, identify process improvements, and work cooperatively to resolve problems.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• AD&D insurance
• Short- and long-term disability insurance
• Life insurance
• 401(k) retirement savings plan with employer match
• Paid parental leave
• Paid time off
• Holiday pay
• Employee Assistance Program
• $500 sign-on bonus
• Potential quarterly bonus or incentives