Front Office Medical Receptionist

Innovative Health Care • Scottsdale, AZ

1d

About The Position

We are hiring a full-time Front Office Medical Receptionist to be the first face and voice of our clinic. The receptionist greets and checks in patients, manages the provider schedule, verifies insurance, collects payments, and keeps the front desk running smoothly so the clinical team can focus on patient care. This role is suited to someone who is organized, friendly, steady under pressure, and committed to giving every patient a welcoming, efficient experience from the first call or visit through checkout.

Requirements

• High school diploma or GED.
• Customer service experience, ideally in a healthcare, office, or front-desk setting.
• Working knowledge of medical terminology and HIPAA, or willingness to learn quickly.
• Comfort using an EHR, scheduling software, and standard office tools.
• Strong communication, organization, and multitasking skills.
• Professional, patient-friendly demeanor and dependable attendance.

Nice To Haves

• Two or more years of front office or medical receptionist experience in an outpatient or clinic setting.
• Experience with referral processing, insurance, prior authorizations, and billing basics.
• Medical office administration certificate or CMAA (NHA) certification.

Responsibilities

• Greet patients and visitors in person and by phone in a warm, professional manner.
• Answer multi-line phones, route calls, take accurate messages, and return calls promptly.
• Schedule, confirm, and reschedule appointments; manage the provider calendar and minimize no-shows.
• Check patients in and out, register new patients, and update demographics in the EHR.
• Scan insurance cards and IDs and perform insurance eligibility checks in the system before visits.
• Process incoming and outgoing referrals.
• Collect copays, deductibles, and balances; post payments and reconcile the daily cash drawer.
• Explain basic billing questions and direct patients to the appropriate resource.
• Scan, file, and maintain medical records while following HIPAA privacy rules.
• Respond to portal messages, faxes, and records requests.
• Keep the reception area clean, organized, and welcoming.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Paid time off
• Paid holidays after a 90-day probationary period
• Paid sick time
• 401(k) with company matching after one year

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED