Medical - Front Office Receptionist

Marana Health•Tucson, AZ

8d•$16 - $20•Onsite

About The Position

Marana Health is seeking a Front Office Receptionist for its Medical team at the Marana Main Health Center in Marana, Arizona. The role provides front office support for the facility and helps ensure efficient clinic operations through patient registration, scheduling, payment collection, and customer service. The receptionist greets and checks in patients, verifies and updates demographic and insurance information in the Practice Management System (PMS), collects applicable payments, answers patient account and clinic-service questions, and schedules follow-up appointments. The position also handles daily cash and batch reconciliation, deposit preparation, reminder calls, encounter review, and referrals to appropriate enrollment or account-support personnel. The role includes optometry support, such as coordinating patient flow, managing optometry encounters and documentation in designated electronic systems, creating specialty referral cases, and coordinating communication among providers and support teams. The receptionist must maintain patient confidentiality and follow applicable regulatory requirements, organizational policies, and documentation standards. The position may provide coverage for other health centers or departments and perform other related duties as assigned.

Requirements

High school diploma or equivalency.
Fingerprint Clearance Card through the Arizona Department of Public Safety.
Current Arizona driver’s license with a clean driving record and proof of current vehicle insurance; a 39-month motor vehicle record will be run by Marana Health.
Cash-handling knowledge.
Ability to provide exceptional customer service to individuals from various cultural backgrounds.
Knowledge of basic bookkeeping principles.
Ability to handle situational stress in the work environment.
Ability to multitask.
Computer literacy.
Knowledge of insurance plans and verification processes.
Knowledge of HIPAA and patient confidentiality requirements.

Nice To Haves

One year of experience as a receptionist in a medical or dental clinic.
Experience verifying medical benefits.
Bilingual ability.
An equivalent combination of education and experience may be considered if applicable and directly related to the functions and knowledge required to perform the job.

Responsibilities

Verify cash in the cash box at the beginning of a shift and reconcile the cash count at the end of the day.
Open, close, and balance daily batches.
Prepare and submit deposits to the required manager.
Greet and check in patients courteously, professionally, and in a friendly manner.
Verify insurance, address, and telephone information and update registration fields in the Practice Management System (PMS).
Answer questions regarding patient account status and refer account-activity questions to the appropriate source.
Determine patient co-payments and collect them before services are rendered.
Collect fees according to current policy and applicable payer agreements, including fee-for-service, private insurance, and self-pay arrangements.
Inform new patients about Marana Health’s current payment policy and collect payments on outstanding accounts.
Refer patients to the Eligibility Enrollment Specialist for Sliding Fee Scale eligibility when appropriate or when a change in payor source code is identified.
Answer telephone calls and questions about patient accounts, clinic services, and other pertinent matters.
Provide patients with information about procedure costs and refer new patients to Membership/Enrollment for information about insurance services and procedure or service costs.
Review encounter forms for completeness and accuracy, compute service fees, and inform patients of account activity.
Check patients out in the PMS and schedule appropriate follow-up appointments.
Balance daily charges from encounters against charges entered in the computer.
Provide coverage for other health centers and/or departments as required.
Participate in in-service education regarding Quality Improvement or required job-focused education.
Use appropriate incident-reporting procedures for unsafe or problematic incidents involving patients, clients, or staff; complete incident reports accurately and follow procedures.
Make daily reminder calls for future services and appointments.
Coordinate patient flow throughout optometry visits.
Initiate, manage, and complete optometry encounters within designated electronic systems.
Review, validate, and finalize optometry documentation for accuracy and completeness.
Create patient cases for Referral Management to initiate specialty referral requests and identify urgent referrals according to established workflows.
Coordinate communication among providers, technicians, Referral Management, and other support teams to facilitate continuity of care.
Ensure accurate documentation and timely completion of encounter-related activities in accordance with organizational policies and workflows.
Maintain patient confidentiality and comply with regulatory requirements, organizational policies, and documentation standards.
Perform other related duties as assigned.