Front Office Receptionist
E.N.T. Specialty Partners•Wichita Falls, TX
•Onsite
About The Position
The Front Office Receptionist is the first point of contact for patients, creating a warm and welcoming experience while managing essential administrative duties. The role supports daily front desk operations in an on-site clinical office setting and includes maintaining a clean, organized, and sanitized reception and waiting area. The receptionist is expected to provide compassionate, professional service, protect confidentiality, work accurately and collaboratively, and adapt to changing clinic needs. Additional duties may be assigned as needed.
Requirements
- High school diploma or GED.
- Strong communication, active listening, and time management skills.
- Highly organized and detail-oriented, with the ability to manage multiple priorities.
- Strong customer service skills.
- Proficiency with office software such as MS Office and Teams, and with scheduling systems.
- Ability to remain focused for extended periods and manage multiple tasks efficiently.
- Ability to work independently or as part of a team, adapt to change, and maintain a professional appearance and demeanor.
- Ability to sit for extended periods, move throughout the office as needed, perform light lifting, and use manual dexterity for frequent computer and phone use.
Nice To Haves
- Prior experience is preferred but not required.
Responsibilities
- Greet and check in patients and help ensure timely patient flow.
- Manage multiple phone lines and scheduling systems.
- Receive referrals and contact patients to schedule appointments.
- Provide patients with visit information, estimated charges, and required documentation.
- Verify patient identification and insurance, assist with forms, and answer billing questions.
- Collect and record copayments, coinsurance, deductibles, and outstanding balances.
- Schedule, reschedule, and confirm appointments.
- Maintain accurate and current patient records and demographic information.
- Keep reception and waiting areas clean, organized, and sanitized.
- Assist patients in distress and monitor the waiting area for safety.
- Perform additional tasks as requested to support the team and clinic.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
