Front Office Receptionist

Canyon View Medical Group•Santaquin, UT

15h

About The Position

Canyon View Medical is seeking a front office receptionist for its Family Medicine division in Santaquin, Utah. The receptionist greets and assists patients, schedules appointments, and maintains patient records and accounts. Availability to work some weekday evenings is needed.

Requirements

Multi-tasking, flexibility, telephone skills, customer service, time management, organization, attention to detail, scheduling, word processing, professionalism, and quality focus.

Nice To Haves

Spanish-speaking ability.
Previous medical receptionist experience.

Responsibilities

Greet patients and visitors in person or by telephone, and answer or refer inquiries.
Enroll patients in the Patient Portal and explain its benefits.
Schedule appointments in person or by telephone to support patient satisfaction, provider time, and treatment room utilization.
Keep appointments on schedule by notifying providers of patient arrivals, reviewing service delivery against the schedule, and reminding providers of delays.
Anticipate patients’ anxieties, answer questions, and maintain the reception area.
File and retrieve patient records to ensure treatment information is available.
Obtain, record, and update patients’ personal and financial information to maintain patient accounts.
Record and update financial information; record and collect patient charges; control credit extended to patients; and file, collect, and expedite third-party claims.
Maintain business office inventory and equipment by checking stock, anticipating supply needs, placing and expediting orders, verifying receipt of supplies, and scheduling equipment service and repairs.
Protect patients’ rights by maintaining the confidentiality of personal and financial information.
Follow policies and procedures and report needed changes to maintain operations.