Front Office Receptionist

COMMUNITY MEDICAL CENTERS INC•Vacaville, CA

2d•$24 - $24•Onsite

About The Position

The Front Office Receptionist is a member of the Care Team who supports a welcoming, patient-centered experience at Community Medical Centers. The role assists patients, clients, and visitors in person, by phone, and through the text-based platform; directs them to appropriate departments; schedules appointments; helps with forms and general information; and supports empanelment and team-based care. The receptionist performs confirmation calls, pre-visit planning, chart scrubbing, red carpeting, tetrising, and health-record updates as directed, helping patients access services and supporting continuity and coordination of care and provider utilization at the assigned site. The receptionist reports to the Front Office Supervisor or Center Manager at the assigned site for supervision, training, service delivery, and performance evaluation. Work takes place in an office environment within a clinic and involves frequent contact with staff and the public. The position may be stressful, including interactions with upset people. Travel to different sites may be assigned.

Requirements

Completion of high school or possession of a GED.
At least one year of full-time experience as a receptionist, at least one year of customer-service experience with a community-based organization, or satisfactory completion of a medical receptionist or medical assistant training program.
Ability to provide sensitive and respectful care to people from diverse backgrounds in accordance with CMC’s mission, vision, and values.
Ability to work with computers and perform data entry.
Knowledge of business-office procedures and of grammar, spelling, and punctuation for typing patient information.
Ability to operate a computer, phone, copier, and facsimile machine.
Ability to communicate clearly and provide helpful, pleasant service to patients and callers, using diplomacy and tact.
Ability to keep up with email, text, phone, and other team-based and patient communications.
Ability to learn clinical and web-based applications and a text-messaging platform.
Ability to sort and file materials using alphabetic or numeric systems and to maintain quality-control standards.
Ability to establish and maintain effective working relationships with patients, employees, and the public.
Ability to react calmly and effectively in emergencies and to interpret, adapt, and apply guidelines and procedures.
Ability to complete identified annual competency requirements and required didactic and observational competency testing on time.
Ability to listen skillfully, acknowledge others’ needs, expectations, and values through reflective listening and empathy, and respond helpfully and beyond expectations.
Ability to communicate in a welcoming manner using appropriate words, tone, body language, eye contact, and smiling.
Ability to provide customer service that reflects a culture of trust and respect.

Nice To Haves

Typing certificate; ability to type 35 words per minute is specified as preferred.

Responsibilities

Promote the organization’s mission, vision, and values.
Welcome and assist patients, clients, and visitors in person, by phone, or via text; determine the purpose of visits and direct people to appropriate staff or departments.
Perform patient and visitor screening according to CMC guidelines.
Register patients in the Electronic Health Record and accurately collect, enter, scan, and update relevant patient information.
Schedule appointments according to CMC policies and guidelines, and follow check-in and check-out workflows.
Verify the accuracy and completeness of registration information, obtain required consents and documentation, and advise patients about information to bring to visits.
Screen patients for insurance and program eligibility; verify insurance, update payor codes, submit encounter corrections with the appropriate payor, and scan insurance and program cards into the Electronic Health Record.
Review appointments and adjust assignments as appropriate so patients can see their Primary Care Provider as often as possible.
Make robust confirmation calls one to three days before appointments, confirming availability and collecting pertinent information before the encounter.
Organize appointments around patient arrival times and provider availability, communicate schedule changes to patients and the front and back office, and use pre-visit planning tools to reduce missed opportunities and improve care quality.
Attend clinic huddles, review front-office metrics and visit-planning reports daily, and attend department meetings, in-service training, and other required meetings.
Maintain confidentiality and privacy according to organizational policies and HIPAA requirements.
Communicate promptly with the care team and patients about delays, cancellations, and rescheduled appointments; follow up on critical tasks and route queries appropriately, including those involving critical labs and diagnostic imaging.
Follow managed-care procedures and obtain service authorizations as applicable to support payment and reduce denials.
Assist patients with patient portal education and registration.
Conduct and document outreach to new or established patients with gaps in care or access metrics.
Support training for new staff and scan patient forms as appropriate.
Keep up with clinical tasking, the inbox, and communications from center leadership across different channels.
Answer, screen, and route telephone calls; take messages and provide information efficiently.
Open and close clinic buildings as required.
Accept over-the-counter payments, issue receipts, and balance cash at the end of the day.
Handle patient complaints professionally and route them to appropriate site leadership.
Open, sort, and distribute mail; process medical-record requests.
Travel to different sites as assigned and perform other tasks as assigned.