Front Office Receptionist

E.N.T. Specialty Partners•Lewisville, TX

2d•Onsite

About The Position

The Front Office Receptionist is the first point of contact for patients and is responsible for creating a warm, welcoming experience while managing essential administrative duties in an on-site clinical office. The role supports patient flow and daily front desk operations, including check-in and check-out, appointment scheduling, phone calls, referrals, patient documentation, and point-of-service collections. The receptionist also maintains a clean, organized, and sanitized reception and waiting area and assists patients in distress. Responsibilities may evolve, and additional duties may be assigned as needed to support clinic operations and team success. The position is based at AENTS Lewisville in Lewisville, Texas. It is an entry-level, full-time role with a high school education requirement and a Monday–Friday daytime schedule. Occasional after-hours meetings may be required.

Requirements

High school diploma or GED required.
Strong communication, active listening, and time management skills.
Highly organized and detail-oriented, with the ability to manage multiple priorities.
Strong customer service skills.
Proficiency with office software such as MS Office and Teams, and with scheduling systems.
Demonstrate a positive attitude, compassionate care, professionalism, confidentiality, accuracy, and teamwork.
Ability to remain focused for extended periods and manage multiple tasks efficiently.
Ability to work independently or as part of a team and adapt to change.
Maintain a professional appearance and demeanor.
Ability to sit for extended periods, move throughout the office as needed, perform light lifting, and use manual dexterity for frequent computer and phone use.

Nice To Haves

Prior experience is preferred but not required.

Responsibilities

Greet and check in patients and help ensure timely patient flow.
Manage multiple phone lines and scheduling systems.
Receive referrals and contact patients to schedule appointments.
Provide patients with visit information, estimated charges, and required documentation.
Verify patient identification and insurance, and assist with forms and billing questions.
Collect and record copayments, coinsurance, deductibles, and balances.
Schedule, reschedule, and confirm appointments.
Maintain accurate and up-to-date patient records and demographics.
Keep reception and waiting areas clean, organized, and sanitized.
Assist patients in distress and monitor the waiting area for safety.
Perform additional tasks as requested and adapt to evolving clinic responsibilities.