Front Office Receptionist
E.N.T. Specialty Partners•Lewisville, TX
•Onsite
About The Position
ENT Specialty Partners (ESP) provides strategic, financial, and operational support to partnering ear, nose, and throat practices and their related specialty services. The Front Office Receptionist is the first point of contact for patients, creating a welcoming experience while handling essential administrative duties and supporting daily front desk operations. The role is based in an on-site clinical office and follows a Monday–Friday daytime schedule. Occasional after-hours meetings may be required. Responsibilities may evolve to meet the changing needs of the clinic.
Requirements
- High school diploma or GED.
- Strong communication, active listening, and time management skills.
- Highly organized and detail-oriented, with the ability to manage multiple priorities.
- Strong customer service skills.
- Proficiency with office software, such as MS Office and Teams, and scheduling systems.
- Demonstrate a positive attitude, compassionate care, professionalism, confidentiality, accuracy, and teamwork.
- Ability to remain focused for extended periods and manage multiple tasks efficiently.
- Ability to work independently or as part of a team, adapt to change, and maintain a professional appearance and demeanor.
- Ability to sit for extended periods, move throughout the office as needed, perform light lifting, and use manual dexterity for frequent computer and phone use.
Nice To Haves
- Prior experience is preferred but not required.
Responsibilities
- Greet and check in patients and help ensure timely patient flow.
- Manage multiple phone lines and scheduling systems.
- Receive referrals and contact patients to schedule appointments.
- Provide patients with visit information, estimated charges, and required documentation.
- Verify patient identification and insurance; assist with forms and billing questions.
- Collect and record copayments, co-insurance, deductibles, and balances.
- Schedule, reschedule, and confirm appointments.
- Maintain accurate and up-to-date patient records and demographics.
- Keep reception and waiting areas clean, organized, and sanitized.
- Assist patients in distress and monitor the waiting area for safety.
- Perform additional tasks as requested to support the team and clinic.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
