Front Office Receptionist

E.N.T. Specialty Partners•Wichita Falls, TX

1d•Onsite

About The Position

The Front Office Receptionist is the first point of contact for patients, creating a warm and welcoming experience while managing essential administrative duties. The role supports daily front desk operations in a clinical office, including patient check-in and check-out, appointment scheduling, phone management, referrals, and point-of-service collections. The receptionist also provides visit information and required documentation, assists with insurance verification and billing questions, maintains accurate patient records, and keeps the reception and waiting areas clean, organized, and sanitized. The position requires compassionate, professional, confidential, and accurate service, along with the ability to manage multiple tasks and contribute to team efforts. Responsibilities may evolve, and additional duties may be assigned as needed.

Requirements

High school diploma or GED required.
Strong communication, active listening, and time management skills.
Highly organized and detail-oriented, with the ability to manage multiple priorities.
Strong customer service skills.
Proficiency with office software, such as MS Office and Teams, and scheduling systems.
Demonstrate a positive attitude, compassionate care, professionalism, confidentiality, accuracy, and teamwork.
Ability to remain focused for extended periods and manage multiple tasks efficiently.
Ability to work independently or as part of a team, adapt to change, and maintain a professional appearance and demeanor.

Nice To Haves

Prior experience preferred, but not required.

Responsibilities

Greet and check in patients and help ensure timely patient flow.
Manage multiple phone lines and scheduling systems.
Receive referrals and contact patients to schedule appointments.
Provide patients with visit information, estimated charges, and required documentation.
Verify patient identification and insurance; assist with forms and billing questions.
Collect and record copayments, coinsurance, deductibles, and balances.
Schedule, reschedule, and confirm appointments.
Maintain accurate and up-to-date patient records and demographics.
Keep reception and waiting areas clean, organized, and sanitized.
Assist patients in distress and monitor the waiting area for safety.
Perform additional tasks as requested to support the team and clinic.