Front Office Receptionist

E.N.T. Specialty Partners•Woodbridge, VA

8d•Onsite

About The Position

As the Front Desk Receptionist, you will be the first point of contact for patients, creating a warm and welcoming experience while managing essential administrative duties. The role supports patient flow and daily front desk operations in a clinical office, including patient check-in and check-out, appointment scheduling, phone coverage, referrals, patient information, and point-of-service collections. You will also maintain a clean, organized, and sanitized reception and waiting area and assist patients in distress. Responsibilities may evolve, and additional duties may be assigned as needed to support the changing needs of the clinic and overall team success. This is an on-site position in a clinical office setting, Monday through Friday during daytime hours. Occasional after-hours meetings may be required. Physical expectations include sitting for extended periods, moving throughout the office, light lifting, and manual dexterity for frequent computer and phone use.

Requirements

High school diploma or GED required.
Strong communication, active listening, and time management skills.
Highly organized and detail-oriented, with the ability to manage multiple priorities.
Strong customer service skills.
Proficiency with office software, such as MS Office and Teams, and scheduling systems.
Demonstrate a positive attitude, compassionate care, professionalism, confidentiality, accuracy, and teamwork.
Ability to remain focused for extended periods and manage multiple tasks efficiently.
Ability to work independently or as part of a team, adapt to change, and maintain a professional appearance and demeanor.
Ability to sit for extended periods, move throughout the office as needed, perform light lifting, and use manual dexterity for frequent computer and phone use.

Nice To Haves

Prior experience preferred but not required.

Responsibilities

Greet and check in patients and help ensure timely patient flow.
Manage multiple phone lines and scheduling systems.
Receive referrals and contact patients to schedule appointments.
Provide patients with visit information, estimated charges, and required documentation.
Verify patient identification and insurance; assist with forms and billing questions.
Collect and record copayments, co-insurance, deductibles, and balances.
Schedule, reschedule, and confirm appointments.
Maintain accurate and up-to-date patient records and demographics.
Keep reception and waiting areas clean, organized, and sanitized.
Assist patients in distress and monitor the waiting area for safety.
Perform additional tasks as requested to support the team and clinic.