Medical - Front Office Receptionist

Marana Health•Tucson, AZ

7d•Onsite

About The Position

Marana Health is seeking a Front Office Receptionist to provide front office support for the Medical team at the Marana Main Health Center in Marana, Arizona. Marana Health is a Federally Qualified Community Health Center with 11 sites in Tucson and Pima County. Its mission is to improve the community by providing exceptional, whole-person healthcare. The receptionist greets and checks in patients, verifies demographic and insurance information, collects payments, schedules appointments, and completes accurate patient registration in the Practice Management System. The role supports efficient clinic operations and provides courteous service to patients from varied cultural backgrounds. It also provides optometry support by coordinating patient flow, managing encounters and documentation in designated electronic systems, and supporting referral workflows and care-team communication. The position does not direct or supervise others.

Requirements

High school diploma or equivalent.
Fingerprint Clearance Card through the Arizona Department of Public Safety.
Current Arizona driver’s license with a clean driving record and proof of current vehicle insurance; Marana Health will run a 39-month motor vehicle record.
Knowledge of cash handling.
Ability to provide exceptional customer service to people from various cultural backgrounds.
Knowledge of basic bookkeeping principles.
Ability to handle situational stress in the work environment.
Ability to multitask.
Computer literacy.
Knowledge of insurance plans and verification processes.
Knowledge of HIPAA and patient confidentiality requirements.

Nice To Haves

One year of experience as a receptionist in a medical or dental clinic.
Experience verifying medical benefits.
Bilingual ability.
An equivalent combination of education and experience may be considered if applicable and directly related to the job functions and required body of knowledge.

Responsibilities

Verify cash in the cash box at the beginning of the shift and reconcile the cash count at the end of the day.
Open, close, and balance daily batches; prepare and submit deposits to the required manager.
Greet and check in patients courteously, professionally, and in a friendly manner.
Verify insurance, address, and telephone information, and update registration fields in the Practice Management System as needed.
Answer questions about patient account status and refer patients to the appropriate resource for questions involving collections, slow payments, fee-for-service errors, claims processing, or refunds.
Determine and collect patient copayments before services are rendered; collect fees according to current policy and payer agreements, including fee-for-service, private insurance, and self-pay arrangements.
Inform new patients of current payment policies and collect payments on outstanding accounts.
Refer patients to the Eligibility Enrollment Specialist for Sliding Fee Scale eligibility when appropriate, and refer new patients to Membership/Enrollment for information about insurance services and procedure or service costs.
Answer telephone calls and questions about patient accounts, clinic services, and other relevant matters.
Review encounter forms for completeness and accuracy, calculate service fees, and inform patients about account activity and procedure costs.
Check patients out in the Practice Management System and schedule appropriate follow-up appointments.
Balance daily encounter charges against charges entered in the computer.
Provide coverage for other health centers and departments as required.
Participate in quality improvement or job-focused in-service and education activities.
Use incident reporting procedures to document unsafe or problematic incidents involving patients, clients, or staff; complete incident reports accurately and follow procedures.
Make daily reminder calls for future services and appointments.
Coordinate patient flow throughout optometry visits.
Initiate, manage, and complete optometry encounters in designated electronic systems.
Review, validate, and finalize optometry documentation for accuracy and completeness.
Create patient cases for Referral Management to initiate specialty referrals and identify urgent referrals according to established workflows.
Coordinate communication among providers, technicians, Referral Management, and other support teams to support continuity of care.
Ensure encounter-related activities are accurately documented and completed on time in accordance with organizational policies and workflows.
Maintain patient confidentiality and comply with applicable regulations, organizational policies, and documentation standards.
Perform other related duties as assigned.