Front Office Medical Receptionist
Community Medical Group•Orlando, FL
•$0 - $18
About The Position
Community Medical Group is seeking a friendly, professional, and customer-focused Front Office Medical Receptionist. The receptionist is the first point of contact for patients and visitors and helps create a welcoming experience while supporting smooth front-office operations. The role supports patient scheduling, registration, insurance verification, and administrative efficiency in a fast-paced healthcare environment.
Requirements
- Proficiency with Microsoft Office applications is required.
- Strong customer service and interpersonal skills.
- Excellent verbal and written communication abilities.
- Ability to understand and use medical terminology.
- Strong organizational skills and attention to detail.
- Ability to manage multiple priorities in a fast-paced environment.
- Ability to build positive working relationships with patients, providers, and team members.
Nice To Haves
- Previous experience in a healthcare front office, medical office, or clerical role.
- Experience with Electronic Health Records (EHR).
- Experience processing payments and using credit card terminals.
- Bilingual in English and Spanish or English and Creole.
Responsibilities
- Greet patients and visitors professionally and courteously, providing exceptional customer service.
- Answer and direct telephone calls and assist with patient inquiries and requests.
- Complete new-patient registration and accurately enter demographic information into the electronic health record system.
- Verify insurance coverage, patient demographics, and eligibility information to support accurate billing and records.
- Conduct patient check-in and check-out efficiently and accurately.
- Schedule, confirm, and manage patient appointments.
- Collect co-payments and self-pay balances and maintain accurate financial records.
- Document patient messages, requests, and concerns according to established procedures.
- Receive, scan, route, and process incoming documentation and correspondence.
- Assist with forms, referrals, medical-records requests, and other patient-related documentation.
- Maintain efficient patient flow and help minimize wait times.
- Use Microsoft Office and electronic health record (EHR) systems for data entry, reporting, and administrative tasks.
- Ensure compliance with HIPAA, OSHA, and company policies and procedures.
- Perform additional duties as assigned.
Benefits
- 17 days of paid time off.
- 11 paid holidays and one floating holiday.
- Medical, dental, and vision coverage through UnitedHealthcare.
- 401(k) retirement plan with company match.
- Company-paid life insurance.
- Opportunities for professional growth.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
