Front Office Receptionist

E.N.T. Specialty Partners•Lewisville, TX

10d•Onsite

About The Position

ENT Specialty Partners (ESP) provides strategic, financial, and operational support to ear, nose, and throat practices offering services including otolaryngology, head and neck surgery, audiology, allergy, facial plastic surgery, pulmonology, and physical therapy. The company emphasizes excellence, service, principles, and innovation, and supports a collaborative community of healthcare professionals focused on employee and patient care. The Front Office Receptionist is the first point of contact for patients and helps create a welcoming experience while handling essential administrative work. The role includes patient check-in and check-out, appointment scheduling, answering calls, processing point-of-service collections, and supporting daily front desk operations. The receptionist also maintains a clean and organized reception area. The position is based in an on-site clinical office, with a Monday–Friday daytime schedule; occasional after-hours meetings may be required.

Requirements

High school diploma or GED required.
Strong communication, active listening, and time management skills.
Highly organized and detail-oriented, with the ability to manage multiple priorities.
Strong customer service skills.
Proficiency with office software such as MS Office and Teams, and with scheduling systems.
Demonstrate a positive attitude, compassionate care, professionalism, confidentiality, accuracy, and teamwork.
Ability to remain focused for extended periods and manage multiple tasks efficiently.
Ability to work independently or as part of a team, adapt to change, and maintain a professional appearance and demeanor.
Ability to sit for extended periods, move throughout the office as needed, perform light lifting, and use manual dexterity for frequent computer and phone use.

Nice To Haves

Prior experience preferred but not required.

Responsibilities

Greet and check in patients while supporting timely patient flow.
Manage multiple phone lines and scheduling systems.
Receive referrals and contact patients to schedule appointments.
Provide patients with visit information, estimated charges, and required documentation.
Verify patient identification and insurance, and assist with forms and billing questions.
Collect and record copays, co-insurance, deductibles, and balances.
Schedule, reschedule, and confirm appointments.
Maintain accurate and up-to-date patient records and demographics.
Keep reception and waiting areas clean, organized, and sanitized.
Assist patients in distress and monitor the waiting area for safety.
Perform additional tasks as requested and support changing clinic needs.