Receptionist / Front Office

Westrock Coffee Company•Conway, AR

About The Position

The Receptionist serves as the face of Westrock Coffee Conway, providing a welcoming environment for visitors and employees. The position reports to the HR Director and handles front-office reception, visitor coordination, mail distribution, administrative support, employee badge and locker administration, and preparation for customer visits. The Receptionist also serves as the front-office first point of contact for safety, security, and emergency situations.

Requirements

Front-office or related work experience is advantageous.
Proficiency in MS Office applications.
Professional attitude and adherence to a dress code.
Strong written and verbal communication skills in English.
Ability to set priorities and plan and organize tasks effectively.
Reliability and punctuality; ability to work across shifts and work overtime on short notice, including on scheduled days off.
Ability to follow instructions and collaborate professionally.
Basic math proficiency and ability to read, interpret, and complete operational documents.
Ability to work respectfully with diverse teams and build strong working relationships.
Ability to maintain consistent output and work independently with minimal supervision.
Ability to complete and verify documentation neatly, accurately, and in compliance with guidelines.
Ability to follow systematic processes and take ownership of actions and outcomes.
Ability to respond well to change and proactively identify safety risks.

Nice To Haves

Proficiency in a language other than English.

Responsibilities

Warmly acknowledge and greet visitors, guests, employees, vendors, and others.
Maintain a current onsite visitor listing with names, companies, and contact information.
Receive visitors, guests, employees, and vendors, and locate the appropriate personnel through Teams.
Provide directions and information to visitors, guests, residents, and vendors.
Supply PPE and safety equipment as needed.
Collect visitor signatures on NDA forms using a laptop.
Retrieve, sort, distribute, and route incoming and outgoing mail to the appropriate departments or personnel.
Provide administrative support to HR and the plant management team, and perform administrative tasks as assigned by the manager.
Issue badges to employees, temporary workers, and contractors; order badges, covers, and pulleys as needed.
Order copy paper for the communications printer.
Scan and upload employee documents to ADP and personnel files.
Coordinate with the account management team to reserve conference rooms for customer visits and tours using Outlook calendar invitations.
Prepare conference rooms for customer visits by arranging PPE, coordinating coffee with the facilities team, and creating visitor name cards.
Stock conference-room refrigerators with water.
Sanitize hardhats and safety glasses after each use.
Enforce the no-solicitation policy.
Serve as the front-office first point of contact for safety, security, and emergency situations.
Manage employee locker assignments and conduct periodic locker audits.