Front Office Receptionist

Canyon View Medical Group•Santaquin, UT

3d•Onsite

About The Position

Canyon View Medical is seeking a part-time front office receptionist for its Family Medicine division in Santaquin, Utah. The role assists patients by greeting and helping them, scheduling appointments, and maintaining patient records and accounts. Availability to work some weekday evenings is needed. The receptionist welcomes patients and visitors in person or by telephone, answers or refers inquiries, enrolls patients in the Patient Portal, schedules appointments, and helps keep visits on schedule. The role also maintains patient records and accounts, handles patient charges and third-party claims, maintains office inventory and equipment, protects confidential information, and follows office policies and procedures.

Requirements

Multi-tasking.
Flexibility.
Telephone skills.
Customer service.
Time management.
Organization.
Attention to detail.
Scheduling.
Word processing.
Professionalism.
Quality focus.

Nice To Haves

Spanish-speaking ability.
Previous medical receptionist experience.

Responsibilities

Greet patients and visitors in person and by telephone, and answer or refer inquiries.
Enroll patients in the Patient Portal and explain the benefits of enrollment.
Schedule appointments in person or by telephone to support patient satisfaction, provider time, and treatment room utilization.
Keep appointments on schedule by notifying providers of patient arrivals, reviewing service delivery against the schedule, and reminding providers about delays.
Anticipate patient anxieties, answer questions, and maintain the reception area.
File and retrieve patient records to ensure treatment information is available.
Obtain, record, and update patients' personal and financial information.
Record and update financial information; record and collect patient charges; control credit extended to patients; and file, collect, and expedite third-party claims.
Maintain business office inventory and equipment by checking stock, anticipating supply needs, ordering and expediting supplies, verifying receipt, and scheduling equipment service and repairs.
Protect patients' rights by maintaining the confidentiality of personal and financial information.
Maintain operations by following policies and procedures and reporting needed changes.