Front Office Receptionist

E.N.T. Specialty Partners•Rockville, MD

6d•Onsite

About The Position

The Front Office Receptionist is the first point of contact for patients and helps create a warm, welcoming experience while handling essential administrative duties. The role supports patient flow and daily front desk operations in an on-site clinical office setting. Responsibilities may evolve to meet changing clinic needs and support team success. The receptionist greets and checks in patients, manages phone calls and appointment scheduling, coordinates referrals, provides visit and billing information, verifies patient identification and insurance, assists with forms, collects payments, and maintains accurate patient records. The role also involves keeping reception and waiting areas clean, organized, and sanitized, and assisting patients in distress while monitoring the waiting area for safety. The position follows a Monday–Friday daytime schedule, with occasional after-hours meetings possibly required. Physical expectations include sitting for extended periods, moving around the office, light lifting, and frequent computer and phone use.

Requirements

High school diploma or GED required.
Strong communication, active listening, and time management skills.
Highly organized and detail-oriented, with the ability to manage multiple priorities.
Strong customer service skills.
Proficiency with office software such as MS Office and Teams, and with scheduling systems.
Demonstrate a positive attitude, compassionate care, professionalism, confidentiality, accuracy, and teamwork.
Ability to remain focused for extended periods and manage multiple tasks efficiently.
Ability to work independently or as part of a team, adapt to change, and maintain a professional appearance and demeanor.
Ability to sit for extended periods, move throughout the office as needed, perform light lifting, and use manual dexterity for frequent computer and phone use.

Nice To Haves

Prior experience is preferred but not required.

Responsibilities

Greet and check in patients and help ensure timely patient flow.
Manage multiple phone lines and scheduling systems.
Receive referrals and contact patients to schedule appointments.
Provide patients with visit information, estimated charges, and required documentation.
Verify patient identification and insurance, and assist with forms and billing questions.
Collect and record copayments, co-insurance, deductibles, and outstanding balances.
Schedule, reschedule, and confirm appointments.
Maintain accurate and up-to-date patient records and demographics.
Keep reception and waiting areas clean, organized, and sanitized.
Assist patients in distress and monitor the waiting area for safety.
Perform additional tasks as requested and contribute to team efforts.