Front Office Receptionist
E.N.T. Specialty Partners•Woodbridge, VA
•$16 - $20•Onsite
About The Position
The Front Office Receptionist is the first point of contact for patients and helps create a warm, welcoming experience while handling essential administrative duties. The role supports daily front desk operations, patient flow, appointment scheduling, communications, and point-of-service collections. The receptionist also maintains a clean, organized, and sanitized reception and waiting area, and assists patients in distress while monitoring the waiting area for safety. Responsibilities may evolve, and additional duties may be assigned as needed.
Requirements
- High school diploma or GED.
- Strong communication, active listening, and time management skills.
- Strong organizational skills and attention to detail, with the ability to manage multiple priorities.
- Strong customer service skills.
- Proficiency with office software such as MS Office and Teams, and with scheduling systems.
- Demonstrate a positive attitude, compassionate care, professionalism, confidentiality, accuracy, and teamwork.
- Ability to remain focused for extended periods and manage multiple tasks efficiently.
- Ability to work independently or as part of a team, adapt to change, and maintain a professional appearance and demeanor.
- Ability to sit for extended periods, move throughout the office as needed, perform light lifting, and use manual dexterity for frequent computer and phone use.
Nice To Haves
- Prior experience is preferred but not required.
Responsibilities
- Greet and check in patients and support timely patient flow.
- Manage multiple phone lines and scheduling systems.
- Receive referrals and contact patients to schedule appointments.
- Provide patients with visit information, estimated charges, and required documentation.
- Verify patient identification and insurance, assist with forms, and answer billing questions.
- Collect and record copayments, coinsurance, deductibles, and outstanding balances.
- Schedule, reschedule, and confirm appointments.
- Maintain accurate, up-to-date patient records and demographic information.
- Keep reception and waiting areas clean, organized, and sanitized.
- Assist patients in distress and monitor the waiting area for safety.
- Perform additional tasks as requested to support the team and clinic.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
