Front Office Receptionist

Canyon View Medical Group•Springville, UT

About The Position

Canyon View Medical is seeking a front office receptionist for its Family Medicine clinic locations in Springville and Mapleton, Utah. The receptionist assists patients by greeting and helping them, scheduling appointments, and maintaining patient records and accounts.

Requirements

Multi-tasking
Flexibility
Telephone skills
Customer service
Time management
Organization
Attention to detail
Scheduling
Word processing
Professionalism
Quality focus

Nice To Haves

Spanish-speaking ability
Previous medical receptionist experience

Responsibilities

Greet patients and visitors in person or by telephone, and answer or refer inquiries.
Enroll patients in the Patient Portal and describe the benefits of enrollment.
Schedule appointments in person or by telephone to support patient satisfaction, provider time, and treatment-room utilization.
Keep appointments on schedule by notifying providers of patient arrivals, reviewing service delivery against the schedule, and reminding providers of delays.
Support and comfort patients by anticipating anxieties, answering questions, and maintaining the reception area.
File and retrieve patient records to ensure treatment information is available.
Maintain patient accounts by obtaining, recording, and updating personal and financial information.
Record and update financial information, record and collect patient charges, control credit extended to patients, and file, collect, and expedite third-party claims.
Maintain business-office inventory and equipment by checking stock, anticipating supply needs, placing and expediting orders, verifying receipt of supplies, and scheduling equipment service and repairs.
Protect patients' rights by maintaining confidentiality of personal and financial information.
Maintain operations by following policies and procedures and reporting needed changes.