Receptionist / Front Office

Westrock Coffee•Conway, AR

About The Position

The Receptionist is the face of Westrock Coffee Conway and helps create a welcoming environment for visitors and employees. This role reports to the HR Director and serves as a front-office point of contact for visitors, employees, vendors, safety, security, and emergency situations. The Receptionist provides administrative support to HR and plant management, coordinates visitor and customer-visit logistics, maintains visitor and locker records, and helps ensure front-office and facility procedures are followed.

Requirements

Front-office or related work experience is advantageous.
Proficiency in Microsoft Office applications.
Professional attitude and adherence to a dress code.
Clear written and verbal communication skills in English.
Ability to set priorities and plan and organize tasks effectively.
Reliability and punctuality; ability to work across shifts, work overtime on short notice, and work on off-schedule days.
Ability to follow instructions and collaborate professionally.
Basic math proficiency and ability to read, interpret, and complete operational documents.
Ability to work respectfully with diverse teams and build strong working relationships.
Ability to maintain consistent output and work independently with minimal supervision.
Ability to complete and verify documentation neatly, accurately, and in compliance with guidelines.
Ability to follow systematic processes and take ownership of actions and outcomes.
Ability to respond well to change and proactively identify safety risks.

Nice To Haves

Proficiency in a language in addition to English.

Responsibilities

Warmly acknowledge and greet visitors, guests, employees, and vendors.
Maintain a current list of visitors on site, including names, companies, and contact information.
Receive visitors, guests, employees, and vendors, and locate the required personnel through Teams.
Provide directions and information to visitors, guests, residents, and vendors.
Supply PPE and safety equipment as needed.
Collect visitor signatures on NDA forms using a laptop.
Retrieve, sort, distribute, and route incoming and outgoing mail to appropriate departments or personnel.
Provide administrative support to HR and the plant management team, and perform administrative tasks assigned by the manager.
Issue badges for employees, temporary workers, and contractors; order badges and related supplies as needed.
Order copy paper for the communications printer.
Scan and upload employee documents to ADP and personnel files.
Coordinate with account management to reserve conference rooms for customer visits and tours through Outlook calendar invitations.
Set up conference rooms with PPE and coordinate coffee preparation with the facilities team for customer events.
Create name cards for on-site customer visits and stock conference-room refrigerators with water.
Sanitize hardhats and safety glasses after each use.
Enforce the no-solicitation policy.
Serve as the front-office first point of contact for safety, security, and emergency situations.
Manage employee locker assignments and conduct periodic locker audits.
Set priorities, plan and organize tasks, complete documentation accurately, follow procedures, identify safety risks, and work collaboratively and independently.