Front Office Receptionist
About The Position
As the Front Desk Receptionist, you will be the first point of contact for patients, creating a warm and welcoming experience while managing essential administrative duties. The role includes checking patients in and out, scheduling appointments, answering phone calls, processing point-of-service collections, and supporting daily front desk operations. You will also maintain a clean and organized reception area. This is an on-site position in a clinical office setting, with a Monday–Friday daytime schedule. Occasional after-hours meetings may be required. Responsibilities may evolve, and additional duties may be assigned as needed to meet the changing needs of the clinic and support team success.
Requirements
- High school diploma or GED required.
- Strong communication, active listening, and time management skills.
- Highly organized, detail-oriented, and able to manage multiple priorities.
- Strong customer service skills.
- Proficiency with office software such as MS Office and Teams, and with scheduling systems.
- Demonstrate a positive attitude, compassionate care, professionalism, confidentiality, accuracy, and teamwork.
- Ability to remain focused for extended periods and manage multiple tasks efficiently.
- Ability to work independently or as part of a team, adapt to change, and maintain a professional appearance and demeanor.
Nice To Haves
- Prior experience is preferred but not required.
Responsibilities
- Greet and check in patients and ensure timely patient flow.
- Manage multiple phone lines and scheduling systems.
- Receive referrals and contact patients to schedule appointments.
- Provide patients with visit information, estimated charges, and required documentation.
- Verify patient identification and insurance, and assist with forms and billing questions.
- Collect and record payments, including copays, co-insurance, deductibles, and balances.
- Schedule, reschedule, and confirm appointments.
- Maintain accurate and up-to-date patient records and demographics.
- Keep reception and waiting areas clean, organized, and sanitized.
- Assist patients in distress and monitor the waiting area for safety.
- Contribute to team efforts by performing additional tasks as requested.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
