Front Office Medical Receptionist (Bilingual)

Priority Family Care Center•Los Angeles, CA

About The Position

The Front Office & Medical Assistant is the first point of contact for patients and guests at a multi-specialty clinic. Customer service is central to the role. The employee processes patients efficiently for treatment, gathers and updates information, and obtains financial and demographic details. The position also includes clinical support duties, such as preparing treatment rooms, taking vital signs, performing blood draws and injections, and assisting physicians during procedures.

Requirements

High school diploma or equivalent.
Bilingual English/Spanish required.
Good command of spoken and written English.
Current CPR/First Aid card.
Current negative TB test.
Knowledge of EMR.

Nice To Haves

At least one year of medical reception experience is preferred.
Knowledge of Microsoft Office or other computer systems is helpful.
Experience with E-Clinical Works or a similar EMR is preferred.

Responsibilities

Greet patients and guests and sign them in upon arrival.
Obtain insurance and demographic information.
Provide patients with intake and new-patient forms, as well as legally required documents.
Provide patients with support and guidance as needed.
Process copayments and payments from uninsured cash patients.
Answer multi-line phones, direct callers to the appropriate party, or address their needs.
Schedule appointments for new and returning patients based on physician availability.
Call patients to remind them of upcoming appointments.
Prepare patient charts before visits.
Verify insurance, including PPO, HMO, Medi-Cal, and Medicare.
Assist with obtaining treatment authorizations.
Prepare and stock treatment rooms.
Perform back-office clinical tasks, including taking vital signs, blood draws and lab work, injections, and obtaining patient history and medication information.
Assist physicians during procedures.
Use EMR to document patient notes and services according to office policies and procedures.
Perform other duties as assigned.