Bilingual Medical Front Office

Las Vegas Urology LLP • Henderson, NV

6d • $18 - $20

About The Position

Las Vegas Urology is seeking a patient-focused, team-oriented bilingual front office employee to support a growing, well-respected urology practice. The role is responsible for welcoming patients, managing check-in and check-out, scheduling follow-up appointments, and overseeing the flow of the front office. The employee provides excellent customer service while handling payments, patient records, communications, and administrative tasks, and must maintain strict confidentiality and comply with HIPAA guidelines.

Requirements

• High school diploma or GED.
• One to three years of experience in a medical office.
• Bilingual ability is required.
• Knowledge of front-office procedures.
• Skill in operating practice management systems.
• Ability to read, understand, and follow oral and written instructions.
• Ability to handle stressful situations and work amid occasional pressure from multiple patients being seen by the doctor.
• Ability to establish and maintain effective working relationships with patients, employees, and the public.
• Excellent customer service skills.

Responsibilities

• Open and close the office, arrive on time, and maintain consistent attendance.
• Answer phone calls within three rings.
• Greet patients professionally and check them in and out.
• Collect patient payments and copayments, ensure funds balance at the end of the shift, and review batch accuracy, correcting issues with monies collected the previous day.
• Scan new-patient paperwork and obtain updates from existing patients, including verifying demographic information.
• Call patients who miss appointments to reschedule, and task or route the physician or medical assistant with the reason and outcome.
• Complete tasks assigned through UroChart.
• Schedule follow-up appointments and provide patients with applicable handouts according to procedure.
• Arrange referral appointments while referred patients are still in the office.
• Call in laboratory and diagnostic orders and/or provide patients with lab slips.
• Make second confirmation calls for the following day.
• Work the bumped list as assigned.
• Ensure office mail is sent daily.
• Order office supplies.
• Work overtime when requested.
• Follow Las Vegas Urology's employee manual and maintain strict confidentiality in accordance with HIPAA guidelines and regulations.

Benefits

• Medical, dental, vision, and life insurance paid at 100% for employee-only coverage, effective the first day of the month following 60 days of employment.
• 401(k) and profit sharing after one year of employment.
• PTO accrual.
• Eight paid holidays.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED