Medical Front Office

NextCare • Sherman, TX

17h

About The Position

NextCare Urgent Care is seeking an energetic, enthusiastic, customer-friendly Medical Front Office Receptionist who can work in a fast-paced setting and as part of a team. The receptionist is the clinic’s first point of contact for patients and helps keep patients and families informed about wait times, supports patient flow, and processes discharges, including preparing charges, collecting payments, obtaining signatures, and issuing receipts. The role supports exceptional customer service and respectful, dignified care while helping the clinic and reception area run smoothly and maintaining patient flow and satisfaction.

Employees in this position are expected to be cross-trained and may be assigned to front-office or back-office functions, or both, depending on clinic staffing needs and business requirements. Other related duties may be assigned under company policy and within the employee’s scope of practice.

Requirements

• High school diploma or GED.
• At least two years of experience in registration or front-office work in a physician’s office, hospital emergency department, and/or urgent care setting.
• Typing and computer proficiency in Windows-based software.
• Ability to multitask, provide quality customer service, prioritize, and use critical thinking.

Responsibilities

• Obtain patients’ personal and insurance information and enter it into the EMR system.
• Monitor patient flow, including placing patients into rooms as needed.
• Complete insurance forms required for registration to support proper reimbursement from payors.
• Prepare the daily deposit, reconciliation, and statistical information.
• Maintain adequate front-office supplies and ensure equipment functions properly.
• Answer telephone calls using quality customer service skills.
• Keep the patient waiting area and restrooms clean and reflective of a positive NextCare image.
• Manage patient appointments scheduled through the NextCare website.
• Immediately notify the back office of urgent medical concerns a patient may be experiencing.
• Educate patients about NextCare services for their current or next visit.
• Promptly notify the Clinic Manager of patient or employee safety concerns.
• Maintain established policies, procedures, objectives, quality assurance programs, and safety, environmental, and infection-control standards.
• Participate in education programs and attend meetings as required.
• Participate in the orientation and/or training of newly hired personnel.
• Perform other related duties as assigned or described by company policy, including assisting back-office team members within scope of practice.
• Support exceptional customer service and treat patients with respect and dignity.
• Help ensure the clinic and front reception area run smoothly and that patient flow and satisfaction are optimal.

Benefits

• Medical benefits
• Health savings account
• NextCare employee visit program
• Dental insurance
• Vision insurance
• Basic life insurance
• Voluntary employee, spouse, and child life insurance
• Long-term disability
• Short-term disability
• Employee assistance program
• Critical illness coverage
• Accident coverage
• Legal benefits
• Identity theft benefits
• Paid time off
• 401(k) plan
• Shift differential benefits for employees in select positions

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED