Medical Front Office

Select Medical•Frisco, TX

2d•Onsite

About The Position

Baylor Scott & White Institute for Rehabilitation is hiring a full-time Patient Service Specialist (PSS) - Float for its Day Neuro Hub in Frisco, Texas. Hours vary between Monday and Friday, 8 a.m. and 5 p.m., with willingness to adjust the schedule to center needs. The position may require travel to another center or site to provide coverage. The PSS provides customer service to patients and staff and performs front-office and administrative tasks, including check-in and check-out, scheduling, insurance verification, document management, and reporting. The role works with the Center Manager to minimize cancellations and support treatment adherence, and helps ensure accurate patient records and clean claim processing. Starting pay is $19–$25 per hour, based on experience. Compensation also depends on years of experience and internal equity. Benefits include health, dental, and vision insurance; life insurance; prescription coverage; paid time off and extended illness days; a 401(k) with company match; short- and long-term disability; personal and family medical leave; and eligibility for the PSS Ladder Program. Benefit eligibility and effective dates vary.

Requirements

High school diploma or GED.
Customer-service orientation and attention to detail.
Ability to work in a fast-paced environment.
Willingness to adjust schedule to center needs and travel to another location for coverage when necessary.

Nice To Haves

Customer service experience.
Knowledge of insurance verification.
Healthcare, medical, or dental office administration experience.

Responsibilities

Provide outstanding customer service to patients and staff.
Coordinate patient appointments and work with the Center Manager to minimize cancellations and support treatment adherence.
Register patient information and ensure forms are complete, signed, and accurately documented in the electronic medical record.
Verify insurance, obtain required authorizations before patient visits, and explain benefits, financial responsibilities, billing, and outpatient policies.
Collect payments toward patient responsibility at each visit.
Scan and maintain medical documents.
Reconcile and post charges daily and complete other reporting to support clean claim processing.
Respond to requests for information from patients, other departments, and physicians.
Maintain the office, order supplies, and manage mail.
Adjust the schedule to meet center needs.
Travel to a non-home center or other site for coverage when necessary.
Attend mandatory meetings and in-service education programs.