Medical Front Office

NextCare • Waco, TX

1d

About The Position

NextCare Urgent Care is seeking an energetic, customer-friendly Medical Front Office Receptionist who enjoys a fast-paced setting and working as part of a team. The receptionist is the clinic’s first point of contact for patients and helps keep patients and families informed about wait times. The role supports smooth clinic operations, patient flow, and patient satisfaction while treating patients with respect and dignity. Employees may be cross-trained and assigned to front-office or back-office functions, or both, depending on clinic staffing needs and business requirements.

Requirements

• High school diploma or GED.
• At least two years of experience in registration or front office at a physician’s office, hospital emergency department, or urgent care setting.
• Typing and computer proficiency with Windows-based software.
• Ability to multitask, provide quality customer service, prioritize, and use critical thinking.

Responsibilities

• Obtain patients’ personal and insurance information and enter it into the EMR system.
• Monitor patient flow, including placing patients into rooms as needed and keeping patients and families informed of wait times.
• Process patients for discharge, including preparing charges, collecting payments, obtaining required signatures, and issuing receipts.
• Complete insurance registration forms to support proper reimbursement from payors.
• Prepare the daily deposit, reconciliation, and statistical information.
• Maintain adequate front-office supplies and ensure equipment functions properly.
• Answer telephone calls using quality customer service skills.
• Keep the patient waiting area and restrooms clean and presentable.
• Manage appointments scheduled through the NextCare website.
• Immediately notify the back office of urgent medical concerns a patient may be experiencing.
• Educate patients about services NextCare offers for their current or next visit.
• Promptly notify the Clinic Manager of patient or employee safety concerns.
• Follow established policies and procedures, objectives, quality assurance programs, and safety, environmental, and infection-control standards.
• Participate in education programs and attend required meetings.
• Participate in orientation or training of newly hired personnel.
• Perform other related duties as assigned or described by company policy, including assisting back-office team members within scope of practice.
• Work in front-office or back-office functions, or both, as assigned according to clinic staffing needs and business requirements.

Benefits

• Medical benefits
• Health savings account
• NextCare employee visit program
• Dental insurance
• Vision insurance
• Basic life insurance
• Voluntary employee, spouse, and child life insurance
• Long-term disability
• Short-term disability
• Employee assistance program
• Critical illness coverage
• Accident coverage
• Legal benefits
• Identity theft benefits
• Paid time off
• 401(k) plan
• Shift differential for employees in select positions

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED