Medical Front Office
About The Position
Baylor Scott & White Institute for Rehabilitation is hiring a full-time Patient Service Specialist (PSS) - Float for its Frisco, Texas Day Neuro Hub. The position supports front-office operations and provides outstanding customer service to patients and staff in a fast-paced environment. Work hours vary between Monday and Friday, 8 a.m. and 5 p.m., and the employee may adjust their schedule to meet center needs and travel to another center or site for coverage when necessary. Starting pay is $19–$25 per hour, based on experience; compensation also depends on the candidate’s years of experience and internal equity.
Requirements
- High school diploma or GED.
- Customer service and detail-oriented approach, with the ability to work in a fast-paced environment.
- Willingness to adjust schedule to center needs and travel to another location for coverage when necessary.
Nice To Haves
- Customer service experience.
- Knowledge of insurance verification.
- Healthcare, medical, or dental office administration experience.
Responsibilities
- Check patients in and out; verify insurance; schedule appointments; prepare reports; fax and scan documents; and perform other office duties.
- Coordinate patient appointments with the Center Manager to minimize cancellations and support treatment adherence.
- Register patient information and ensure forms are complete, signed, and accurately documented in the electronic medical record.
- Verify insurance, obtain required authorizations before patient visits, and explain benefits, financial responsibilities, billing, and outpatient policies.
- Collect payments toward patient responsibility at each visit.
- Scan and maintain medical documents.
- Reconcile and post charges daily and complete other reporting to support clean claim processing.
- Respond to requests for information from patients, other departments, and physicians.
- Maintain the office, order supplies, and manage mail.
- Adjust the schedule to meet center needs and travel to other centers or sites for coverage when necessary.
- Attend mandatory meetings and in-service education programs.
Benefits
- Health, dental, and vision insurance.
- Life insurance and prescription coverage.
- Paid Time Off (PTO) and Extended Illness Days (EID).
- 401(k) retirement plan with company match.
- Short- and long-term disability coverage.
- Personal and family medical leave.
- PSS Ladder Program. Eligibility and effective dates vary.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
