Bilingual Medical Front Office

Las Vegas Urology LLP • Henderson, NV

5d

About The Position

Las Vegas Urology is seeking a patient-focused, team-oriented bilingual front office employee to support patient care and oversee front office flow. The role involves greeting and checking in patients, processing payments, scheduling follow-up appointments, managing communications and administrative tasks, and providing excellent customer service. The employee must maintain confidentiality and follow HIPAA guidelines, practice policies, and the employee manual.

The position requires standing and walking for periods of time, with some bending, lifting, and stretching. It also requires manual dexterity to use a telephone and computer keyboard, regular speaking and listening, and the ability to work in stressful situations, including when multiple patients are being seen.

Requirements

• High school diploma or GED.
• 1–3 years of experience in a medical office.
• Bilingual ability is required.
• Knowledge of front-office procedures.
• Skill in operating practice management systems.
• Ability to read, understand, and follow oral and written instructions.
• Ability to handle stressful situations.
• Ability to establish and maintain effective working relationships with patients, employees, and the public.
• Excellent customer service skills.

Responsibilities

• Open and close the office, arrive on time, and maintain consistent attendance.
• Answer telephone calls within three rings and make second confirmation calls for the next day.
• Greet patients professionally and check them in and out.
• Collect patient payments and copayments, ensure collections balance at the end of the shift, and review batch accuracy and resolve collection issues.
• Scan new patient paperwork and update existing patients’ demographic information.
• Call patients who miss appointments to reschedule, and route the reason and outcome to the physician or medical assistant.
• Complete and maintain assigned tasks in UroChart.
• Schedule follow-up appointments and provide patients with appropriate handouts at checkout.
• Arrange appointments for referred patients while they are still in the office.
• Call in lab and diagnostic orders or provide patients with lab slips.
• Work the bumped list as assigned.
• Ensure office mail is sent daily and order office supplies.
• Maintain confidentiality and comply with HIPAA guidelines, regulations, and the employee manual.
• Provide excellent customer service and maintain effective working relationships with patients, employees, and the public.
• Work overtime when requested.

Benefits

• Medical insurance paid at 100% for employee-only coverage, effective the first day of the month following 60 days of employment.
• Dental insurance paid at 100% for employee-only coverage, effective the first day of the month following 60 days of employment.
• Vision insurance paid at 100% for employee-only coverage, effective the first day of the month following 60 days of employment.
• Life insurance paid at 100% for employee-only coverage, effective the first day of the month following 60 days of employment.
• 401(k) after one year of employment.
• Profit sharing after one year of employment.
• PTO accrual.
• Eight paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED