Medical Front Office

NextCare • Fort Worth, TX

2d

About The Position

NextCare Urgent Care is seeking an energetic, enthusiastic, customer-friendly Medical Front Office Receptionist who enjoys a fast-paced setting and working as part of a team. The role is the clinic’s first point of contact for patients and supports patient service, registration, payment processing, and clinic flow. The receptionist helps keep patients and families informed about wait times and works to ensure the front reception area runs smoothly and patient satisfaction is high.

Employees may be cross-trained and assigned to front-office or back-office functions, or both, based on clinic staffing needs and business requirements. Duties may also include other related work assigned under company policy and within the employee’s scope of practice.

Requirements

• High school diploma or GED.
• At least two years of registration or front-office experience in a physician’s office, hospital emergency department, or urgent care setting.
• Typing and computer proficiency with Windows-based software.
• Ability to multitask, provide quality customer service, prioritize, and think critically.

Responsibilities

• Keep patients and families informed of wait times and monitor patient flow, including placing patients into rooms as needed.
• Process patients for discharge, including preparing charges, collecting payments, obtaining necessary signatures, and issuing receipts.
• Obtain patients’ personal and insurance information and enter it into the EMR system.
• Complete insurance registration forms to support proper reimbursement from payors.
• Prepare the daily deposit, reconciliation, and statistical information.
• Maintain adequate front-office supplies and ensure equipment is functioning properly.
• Answer telephone calls using quality customer service skills.
• Keep the patient waiting area and restrooms clean and presentable.
• Manage appointments scheduled through the NextCare website.
• Immediately notify the back office of urgent medical concerns reported or experienced by a patient.
• Educate patients about NextCare services for their current or next visit.
• Promptly notify the Clinic Manager of patient or employee safety concerns.
• Follow established policies and procedures, objectives, quality assurance programs, and safety, environmental, and infection-control standards.
• Participate in education programs and attend required meetings.
• Participate in the orientation or training of newly hired personnel.
• Perform other related duties as assigned or described by company policy, including assisting back-office team members within scope of practice.
• Be available for cross-training and assignment to front-office or back-office functions, or both, according to clinic staffing needs and business requirements.

Benefits

• Medical benefits
• Health savings account
• NextCare employee visit program
• Dental benefits
• Vision benefits
• Basic life insurance
• Voluntary employee, spouse, and child life insurance
• Long-term disability
• Short-term disability
• Employee assistance program
• Critical illness coverage
• Accident coverage
• Legal benefits
• Identity theft benefits
• Paid time off
• 401(k) plan benefits for employees of all statuses
• Shift differential benefits for employees in select positions

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED