Medical Front Office

NextCare • Carrollton, TX

2d

About The Position

NextCare Urgent Care is seeking an energetic, customer-friendly Medical Front Office Receptionist for a fast-paced, team-oriented clinic environment. The receptionist is the first point of contact for patients, supports a smooth clinic and reception-area operation, keeps patients and families informed about wait times, monitors patient flow, and helps ensure patient satisfaction. The role processes patient discharges, prepares charges, collects payments, obtains signatures, and issues receipts. Employees may be cross-trained and assigned to front-office or back-office functions, or both, according to clinic staffing and business needs.

Requirements

• High school diploma or GED.
• At least two years of experience in registration or front office work in a physician’s office, hospital emergency department, and/or urgent care setting.
• Typing and computer proficiency in Windows-based software.
• Ability to multitask, provide quality customer service, prioritize, and use critical thinking.

Responsibilities

• Obtain patients’ personal and insurance information and enter it into the EMR system.
• Keep patients and families informed of wait times and monitor patient flow, including placing patients into rooms as needed.
• Complete insurance forms required for registration to support proper reimbursement from payors.
• Prepare the daily deposit, reconciliation, and statistical information.
• Maintain adequate front-office supplies and ensure equipment is functioning properly.
• Answer telephone calls using quality customer-service skills.
• Keep the patient waiting area and restrooms clean and presentable.
• Manage appointments scheduled through the NextCare website.
• Immediately notify the back office of urgent medical concerns a patient may be experiencing.
• Educate patients about NextCare services relevant to their current or future visits.
• Promptly notify the Clinic Manager of patient or employee safety concerns.
• Follow established policies and procedures, objectives, quality-assurance programs, and safety, environmental, and infection-control standards.
• Participate in education programs and attend meetings as required.
• Assist with orientation and/or training of newly hired personnel.
• Perform other related duties as assigned or described by company policy, including assisting back-office team members within scope of practice.
• Process patient discharges, including preparing charges, collecting payments, obtaining necessary signatures, and issuing receipts.

Benefits

• Medical benefits
• Health savings account
• NextCare employee visit program
• Dental benefits
• Vision benefits
• Basic life insurance
• Voluntary employee, spouse, and child life insurance
• Long-term disability
• Short-term disability
• Employee assistance program
• Critical illness coverage
• Accident coverage
• Legal benefits
• Identity theft benefits
• Paid time off
• 401(k) plan benefits for employees of all statuses
• Shift differential benefits for employees in select positions

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED