FRONT DESK RECEPTIONIST - BOAT MARINE OFFICE

EC Ruff Marine•Pompano Beach, FL

2d•$16 - $18

About The Position

EC Ruff Marine is seeking a professional, organized, and customer-focused Receptionist to serve as the first point of contact for customers, vendors, and visitors. The role supports daily marine service operations through customer communication, scheduling, office organization, and administrative support in a fast-paced environment. The ideal candidate is dependable, detail-oriented, able to multitask efficiently, and committed to excellent customer service while supporting technicians and management. The Receptionist answers and routes calls, welcomes visitors, responds to customer inquiries across several communication channels, and communicates scheduling updates, service status, and invoicing details. The role coordinates appointments, dock visits, deliveries, technician dispatches, work orders, emergency calls, and priority scheduling. It also includes document and records management, inventory receiving paperwork, office supply monitoring, and assistance with customer pickups and parts tracking. The role further supports company email, online business listings, maps, social media, customer follow-up, online review requests, and assigned marketing and outreach projects. The work takes place in an office and marine service environment, with frequent interaction with customers, technicians, and vendors. Occasional lifting of office supplies or small packages may be required. Employees are expected to maintain a professional appearance and positive attitude, arrive prepared and on time, keep office areas presentable, cooperate with others, follow company procedures, and maintain confidentiality. Phone calls may be recorded for quality assurance and training, and company vehicles and certain equipment may be GPS monitored.

Requirements

High school diploma or equivalent.
Strong verbal and written communication skills.
Excellent organizational and multitasking abilities.
Basic computer proficiency, including Microsoft Office, email platforms, and scheduling software.
Ability to maintain professionalism, confidentiality, and attention to detail.
Strong work ethic and ability to thrive in a fast-paced environment.

Nice To Haves

Previous receptionist, office administration, or customer service experience.

Responsibilities

Answer incoming phone calls professionally and direct them to the appropriate team member or technician.
Welcome customers, vendors, and visitors courteously and professionally.
Respond to customer inquiries by phone, email, text message, and social media.
Communicate scheduling updates, service status information, and invoicing details to customers.
Maintain accurate customer records, notes, and communication logs.
Schedule service appointments, dock visits, deliveries, and technician dispatches.
Assist with coordinating daily technician schedules and work orders.
Help organize emergency service calls and priority scheduling needs.
Confirm appointments with customers and technicians.
Prepare, organize, and maintain work orders, invoices, and service documents.
File and maintain electronic and paper records; scan, upload, and organize documents in company software systems.
Assist with inventory paperwork, receiving documentation, and recordkeeping.
Monitor office supply inventory and notify management when supplies need replenishment.
Support incoming inventory receiving procedures and documentation; ensure items are entered into inventory systems and labeled as required.
Keep the front office, filing systems, and inventory paperwork organized.
Coordinate with management regarding parts ordering, customer pickups, and inventory tracking.
Monitor company email accounts and route messages appropriately.
Assist with maintaining online business listings, maps, and social media pages.
Support customer follow-up communication and online review requests.
Assist with assigned marketing, customer outreach, and communication projects.
Perform other duties as assigned.
Maintain a professional appearance and positive attitude, arrive on time and prepared, keep reception and office areas clean and presentable, cooperate with management, technicians, and customers, follow company procedures, and maintain confidentiality.