Front Desk Receptionist

US Foot & Ankle Specialists•Rockville, MD

About The Position

US Foot & Ankle Specialists is seeking a friendly, dependable Medical Front Desk Receptionist to support patients and the day-to-day operations of a busy healthcare office. As the first point of contact for patients, the receptionist helps create a positive patient experience while providing administrative, scheduling, records, insurance, and financial support. The role may also involve travel between local office locations as needed.

Requirements

High school diploma or GED equivalent.
At least 2 years of administrative support experience in a medical environment is preferred.
Excellent customer service and interpersonal skills.
Strong communication, multitasking, and problem-solving skills.
Ability to thrive in a fast-paced and demanding work environment.
Strong attention to detail and commitment to high levels of patient satisfaction.
Ability to maintain confidentiality and uphold HIPAA compliance.
Sound judgment and discretion in handling sensitive information.
Team-oriented mindset, flexibility, and willingness to learn.
Ability to travel between local office locations as needed.
Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and general computer systems.

Nice To Haves

Knowledge of health insurance processes, including pre-authorization and insurance verification, as well as medical terminology, CPT codes, and ICD-9/ICD-10 coding.
At least 2 years of administrative support experience in a medical environment.

Responsibilities

Greet patients upon arrival and address their questions and concerns.
Answer incoming calls, provide information, transfer calls, and take messages.
Schedule appointments and manage multiple provider calendars.
Register new patients and update existing patient demographic and financial information.
Facilitate patient flow by notifying providers of arrivals, monitoring delays, and communicating updates to patients and staff.
Maintain and update patient records through data entry, faxing, and scanning.
Collect payments, including deductibles, coinsurance, balances, copays, and sales of over-the-counter items.
Review and update accounts receivable and payable changes since prior visits.
Maintain an accurate log of orthotics received; contact patients for follow-ups and schedule appointments accordingly.
Monitor office supply inventory, place orders, and coordinate equipment maintenance and service.
Verify insurance eligibility, referrals, and authorizations in preparation for next-day appointments.
Prepare and process daily reports and deposit slips, and upload financial records to shared files.
Review billing claims and denials; gather information from providers or patients to resolve issues.
Support additional office tasks and projects as needed.