Front Desk Receptionist

Serenity Mental Health Centers•Gilbert, AZ

10d

About The Position

The Front Desk Receptionist is the first point of contact for visitors and guests, helping ensure they feel welcome, heard, and supported. The role involves checking visitors in, answering calls, updating and verifying visitor information, assisting with forms, and responding to general questions. The receptionist also builds rapport with visitors, maintains a clean and calm front area, uses scheduling software and office technology, and supports the collaborative team wherever needed. The employer provides role-specific training and welcomes applicants without industry-specific experience. The schedule is three days per week, with 13-hour shifts. Employment is contingent on successfully completing a criminal background check and drug screening.

Requirements

At least one year of experience in fast-paced, service-oriented roles.
High school diploma or GED.
Ability to stay organized and multitask in a busy environment.
Comfort using digital tools such as email, scheduling systems, and databases.
A strong sense of privacy and confidentiality, or willingness to learn.
Calm energy, attention to detail, and a strong team spirit.
Successful criminal background check and drug screening upon hire.

Responsibilities

Greet visitors and guests warmly and professionally.
Update and verify visitor information during each interaction.
Assist visitors with forms and answer general questions.
Build rapport with visitors by remembering their names, stories, and preferences.
Maintain a clean, calm, and welcoming front area.
Use scheduling software and office technology efficiently.
Help the team wherever needed.