Front Desk Receptionist

USPI • Sandy Springs, GA

2h • Onsite

About The Position

Resurgens Surgical Center is seeking a motivated Front Desk Receptionist to join its Business Office team. The position supports various business office functions, including scheduling, insurance verification, financial counseling, patient calls, and chart preparation. The role requires strong multitasking, communication, teamwork, and customer service skills in a fast-paced surgical center environment. This is an onsite position and works under the direction of the Business Office Manager.

Requirements

• Minimum 2–4 years of hospital or medical office experience preferred.
• Must be able to communicate verbally and nonverbally in a professional manner.
• Ability to use time effectively to prepare the work area for fast-paced demands.
• Genuine desire to work and improve the hospital as a whole.
• Strong multitasking ability.
• Strong medical terminology knowledge.
• Excellent phone etiquette and exceptional customer service skills.

Nice To Haves

• Insurance verification and scheduling experience preferred.
• Knowledge of health care financing and medical collections preferred.
• Previous successful, positive customer service encounters or programs.

Responsibilities

• Verify insurance before patients arrive, including add-ons and direct admits.
• Obtain pre-certification from insurance companies for procedures that require it.
• Request office notes from referring physicians when needed for authorization.
• Calculate and inform patients of amounts due.
• Communicate with physicians’ offices.
• Ensure required forms are placed in designated areas of patient charts.
• Prepare charts for the next day’s surgeries within required deadlines, no less than three days before surgery for cases scheduled four or more days in advance.
• Prepare medical consents for each chart.
• Label necessary documents and add physician orders.
• Make outbound collection calls to patients about medical invoices or bills, answer questions, and arrange payments or payment plans.
• Use collection strategies to contact consumers and negotiate payment in full or payment arrangements in compliance with applicable federal, state, and client guidelines and laws.
• Perform other duties as assigned.

Benefits

• Medical, dental, vision, disability, and life insurance
• Paid time off, including vacation and sick leave
• 401(k) retirement plan
• Paid holidays
• Health savings accounts
• Healthcare and dependent flexible spending accounts
• Employee Assistance Program
• Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long-term care, elder and childcare, AD&D, and auto and home insurance

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed