Front Desk Receptionist

Nivea Hospitality•Brunswick, OH

13d•Onsite

About The Position

Brunswick Comfort Suites is seeking a Front Desk Receptionist to help provide a clean, welcoming environment and exceptional guest experiences at its all-suite hotel in Medina County. Front desk staff welcome guests, manage check-in and check-out, provide information about hotel amenities and local services, and help ensure guests feel valued during their stay. The position involves guest service, reservation and room management, payment processing, safety monitoring, administrative duties, and communication with guests and hotel staff. The schedule is an eight-hour shift from 3 p.m. to 11 p.m., with availability to work weekends and evenings required. Work is in person.

Requirements

Must be available to work weekends and evenings.

Responsibilities

Welcome guests, verify reservations, assist with check-in, explain hotel amenities and policies, and answer guest questions.
Complete check-outs, settle bills, provide invoices, and support smooth departures.
Assign rooms based on guest preferences, availability, and special requests; manage room keys and ensure rooms are prepared for incoming guests.
Provide guest services, including information about local attractions and services.
Address guest issues and complaints professionally and find appropriate solutions.
Process payments and credit card transactions and provide accurate bills.
Monitor security cameras and help ensure the safety of guests and their belongings; follow emergency procedures as trained.
Answer phone calls, take reservations, and manage room availability through the hotel's booking system.
Perform administrative tasks, including record keeping, maintaining guest profiles, and tracking room inventory.
Communicate accurately with guests, hotel staff, and management.
Help create a welcoming and hospitable atmosphere for guests.