Receptionist

East Office•Columbus, OH

About The Position

The Receptionist welcomes and assists patients and visitors in a medical office. The role manages patient arrivals, appointment flow, forms, insurance verification, payments, demographic updates, and electronic medical record tasks. It also supports office operations through patient follow-up, records and reports, telephone assistance, mail handling, and maintaining office equipment and shared spaces. The position requires protecting patient personal and financial information in accordance with HIPAA guidelines and regulations, attending required meetings or in-services, and taking on other tasks as requested by designated practice leadership. The role requires knowledge of medical terminology and office procedures, strong communication and organizational abilities, computer and multi-line telephone skills, problem-solving, professionalism, and confidentiality. A high school diploma or equivalent is required. Two years of experience in a medical environment is preferred. The receptionist must be willing to learn new tasks, cross-train, assist coworkers, and work occasional overtime. The work takes place in a medical office with some contact with adult patients and includes frequent sitting, standing, walking, stooping, bending, and keyboard use, as well as occasional lifting and moving of items.

Requirements

High school diploma or equivalent.
Knowledge of medical terminology.
Ability to communicate with patients, staff, external providers, and agencies at varied levels.
Ability to organize work materials and charts to ensure patient-record accuracy.
Knowledge of modern office procedures and methods, including telephone communications, office systems, and record keeping.
Knowledge of business communications, including the style and format of letters, memoranda, minutes, and reports.
Skill using a personal computer and various software packages, including internet experience.
Skill using a multi-line telephone system.
Ability to establish priorities, work independently, and proceed with objectives with little supervision.
Ability to handle and resolve problems.
Ability to maintain confidentiality regarding health and financial information.
Neat appearance, professional demeanor, and pleasant voice.
Fluent in English.
Willingness to learn new tasks, cross-train within the office, and remain flexible with workload to support office flow and coworkers.
Flexibility in working hours and willingness to work occasional overtime.
Able to independently lift 25 pounds occasionally.
Physical ability to retrieve and file records in a six- to seven-shelf filing cabinet frequently.
Able to sit, stand, walk, stoop, bend over, and type on a keyboard frequently.
Ability to communicate in person and by phone.

Nice To Haves

Two years of experience working in a medical environment.

Responsibilities

Welcome and receive patients and visitors upon arrival.
Instruct patients on completing forms.
Record patient arrivals on the schedule and help keep appointments on schedule.
Verify insurance, scan or copy insurance cards, collect copayments, provide receipts when needed, and verify photo identification.
Enter updated patient demographic information.
Balance money, receipts, and fee sheets at the end of the day.
Review the reminder-call report and follow up according to protocol.
Review the schedule for daily changes.
Use appropriate charting methods.
Assist with resolving patient issues.
Use the electronic medical record system to enter kiosk forms, begin patient visits, and complete other assigned EMR duties.
Call or send no-show or cancellation letters to patients and/or primary care or referring physicians.
Assist coworkers, including working dashboard reports in AthenaNet, recalls, medical records, and the operator phone line.
Maintain office equipment in proper working condition.
Keep magazines in the lobby and exam rooms updated.
Distribute and send interoffice mail.
Open, distribute, and send U.S. postal mail.
Maintain confidentiality of patient personal and financial information under HIPAA guidelines and regulations.
Attend required office meetings and in-services.
Perform other tasks requested by the physician, practice manager, human resource manager, and/or office supervisor.