Receptionist

Foundation Software•Strongsville, OH

11d

About The Position

Foundation Software is seeking a full-time Receptionist to serve as the first point of contact for callers and visitors. The role answers and directs incoming calls, creates service-request tickets for software clients, handles mail and shipping, greets guests, and performs other clerical tasks. The position is suited to someone who is tech savvy, enjoys helping people, and can work effectively in a fast-paced, service-oriented environment. CRM experience is useful but can be taught. The schedule varies according to business needs and may be 8:00 AM–5:00 PM, 9:00 AM–6:00 PM, or 10:00 AM–7:00 PM. Foundation describes its culture as casual, friendly, and hard-working, with employee amenities and recognition programs.

Requirements

Ability to use a CRM and a dual-monitor system.
Exceptional telephone skills, including active listening, verbal communication, and empathy.
Ability to multitask between telephone and personal communication tasks.
Competence with Microsoft Office Suite.
Salesforce experience.
Basic keyboarding and 10-key skills.

Nice To Haves

Accounting or payroll software knowledge.
Genesys VOIP knowledge.
Teams experience.

Responsibilities

Receive a high volume of incoming calls from clients and vendors.
Handle 80–90% active phone time, drawing calls from the CRM queue.
Route telephone calls according to established protocols.
Determine clients’ needs and direct calls to the appropriate department or person.
Create service-request tickets for clients using the company’s software.
Administer mail and shipping functions.
Greet guests and visitors.
Follow the company security and visitor policy.
Perform clerical duties as assigned.