Receptionist

NETSCOUT•Ann Arbor, MI

12d

About The Position

The Receptionist is the first point of contact for the office and provides a welcoming, professional experience for visitors and employees. The role oversees the front desk, supports office security, manages mail and deliveries, and helps keep the kitchen, common areas, and supply rooms clean, organized, and well stocked. It also provides administrative and event support as needed.

Requirements

High school diploma or equivalent required.
Professional, friendly demeanor with strong customer service and communication skills.
Strong organizational skills and attention to detail.
Ability to handle confidential and sensitive information with discretion.
Comfort using standard office technology, including email, visitor management systems, and expense reporting tools.

Nice To Haves

Previous receptionist, front desk, or administrative experience preferred.

Responsibilities

Oversee the front desk and reception area, keeping the workspace professional, clean, and well stocked.
Greet visitors, check them in through the visitor management system, and notify the appropriate employee of their arrival.
Issue guest badges according to security procedures, ensure badges are returned, and ensure visitors sign out before leaving.
Ensure visitors are escorted at all times and control access through the reception desk.
Respond to routine inquiries and refer non-routine, sensitive, or complex requests and complaints to the Office Manager.
Provide front desk support to employees as needed.
Receive and distribute daily mail and deliveries, and notify the facilities contact when mail is ready for pickup.
Partner with the logistics team to prepare outgoing packages for expedited shipping.
Submit facilities tickets for building issues such as broken equipment, alarms, or burned-out lights.
Maintain the appearance of the kitchen and common areas, including coffee, kitchen, and snack supplies.
Keep cups and related supplies stocked at coffee and cold brew stations.
Fill coffee bean grinders and clean the beverage machine daily.
Run and empty kitchen dishwashers throughout the day.
Monitor snack and beverage supplies and notify the Office Manager when items need to be reordered.
Keep office supply and storage areas neat and organized.
Reconcile the corporate card and submit expense reports monthly.
Assist with event planning as requested, including shopping, setup, and cleanup.
Perform other reception and administrative duties as assigned.