Medical Office Receptionist

LifeStance Health•Aurora, CO

About The Position

The Practice Coordinator manages daily front-office activities at a LifeStance Health practice location and helps ensure quality service for in-person and remote patients and clinicians. The role supports office operations, patient scheduling and communications, payments and insurance eligibility, and administrative needs of clinicians. The listed location is 1421 S Potomac St, Ste 110, Aurora, CO 80012. Compensation starts at $22.00 per hour, with potential quarterly bonuses or incentives.

Requirements

Ability to multitask and prioritize duties to support a high-quality patient experience.
Ability to work independently and as a team member.
Strong written and verbal communication skills.
Proficiency with computer software applications, including Microsoft Office and electronic medical records (EMRs).
Comfort handling sensitive and confidential information in accordance with HIPAA.
High school diploma or equivalent.

Nice To Haves

Associate or bachelor's degree.
At least one year of experience in healthcare operations, customer service, or a similar role or setting.

Responsibilities

Promote a positive work environment and support clinician and staff engagement activities.
Prepare patient schedules by confirming paperwork and documentation, current credit-card information, accurate demographics, and prepared patient charts.
Perform general office duties, including sorting mail, scanning documents, managing e-faxes and shared office email, and maintaining the office.
Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.
Greet patients and manage front-desk check-in and check-out courteously.
Respond to patient requests by phone, email, and portal, including billing, payment, scheduling, release requests, and other inquiries.
Manage phone queues and answer calls in a timely manner.
Help patients access telehealth and resolve Patient Portal or other technical issues.
Handle urgent requests, triage patient issues, and direct or escalate them for resolution.
Collect in-person and telehealth copayments and account balances at the time of service.
Verify insurance eligibility and contact patients to resolve issues.
Provide clinicians with general administrative support, such as sending letters and faxes, and coordinate responses to patient questions.
Audit clinician schedules for appointment accuracy.
Maintain a pleasant, secure, and motivational practice environment.