Medical Office Receptionist

LifeStance Health•Bothell, WA

3d•Onsite

About The Position

The Medical Office Receptionist, described in the job summary as a Practice Coordinator, manages daily front-office activities at a LifeStance Health practice location. The role supports a quality experience for in-person and remote patients and clinicians by maintaining office operations, providing patient assistance, and supporting clinician administrative needs. The position includes preparing patient schedules and charts, handling reception and communications, responding to scheduling and billing-related questions, collecting payments, verifying insurance eligibility, troubleshooting telehealth and portal access, and routing or escalating urgent issues. It also involves general office upkeep and administrative support for clinicians.

Requirements

High school diploma or equivalent required.
Ability to multitask and prioritize duties to support a high-quality patient experience.
Ability to work independently and as a team member.
Strong written and verbal communication skills.
Proficiency with computer software applications, including Microsoft Office and electronic medical records (EMRs).
Comfort handling sensitive and confidential information in accordance with HIPAA.

Nice To Haves

Associate or bachelor's degree preferred.
At least one year of experience in healthcare operations, customer service, or a similar role or setting preferred.

Responsibilities

Create a positive work environment and support in-office clinician and staff engagement activities that promote company culture, engagement, and connection.
Prepare patient schedules by ensuring paperwork and documentation are complete, payment-card information is current, demographics are accurate, and charts are ready.
Perform general office duties, including sorting mail, scanning documents, managing e-faxes and shared office email, and maintaining the office.
Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.
Respond promptly and appropriately to patient needs, following crisis and de-escalation processes when handling difficult or sensitive situations.
Greet patients and manage front-desk check-in and check-out.
Respond to patient requests by phone, email, and portal, including payment or billing questions, scheduling needs, release requests, and other inquiries.
Manage phone-system queues and answer calls in a timely manner.
Assist patients with telehealth access, Patient Portal issues, and other troubleshooting.
Handle urgent requests, triage patient issues, direct them to the appropriate department, or escalate for assistance.
Collect in-person and telehealth copayments and account balances at the time of service.
Verify insurance eligibility and contact patients to resolve eligibility issues.
Provide general administrative support to clinicians, including sending letters and faxes and coordinating responses to patient questions.
Audit clinician schedules for appointment accuracy.
Maintain a pleasant, secure, and motivational practice environment.