Medical Office Receptionist

LifeStance Health•Warwick, RI

3d•Onsite

About The Position

The Practice Coordinator manages the daily front-office activities at a LifeStance Health practice location, providing quality customer service to in-person and remote patients and clinicians. The role supports smooth practice operations, positive patient experiences, clinician satisfaction, and a pleasant, secure, and motivational workplace. Responsibilities include preparing patient schedules and charts, maintaining accurate paperwork and demographics, handling general office tasks, and communicating with patients, clinicians, and colleagues. The coordinator also manages front-desk and phone responsibilities, assists with patient scheduling, billing and portal questions, telehealth troubleshooting, urgent requests, payments, and insurance eligibility verification. Clinician support includes administrative assistance and auditing appointment schedules for accuracy. The position is located at 300 Toll Gate Road, Suite 300, Warwick, RI 02886. Compensation starts at $22.00 per hour, with potential quarterly bonuses or incentives.

Requirements

Ability to multitask and prioritize duties in support of a high-quality patient experience.
Ability to work independently and as a team member.
Strong written and verbal communication skills.
Proficiency with computer software applications, including Microsoft Office and electronic medical records.
Comfort handling sensitive and confidential information in accordance with HIPAA.

Nice To Haves

Associate or bachelor's degree.
At least one year of experience in healthcare operations, customer service, or a similar role or setting.

Responsibilities

Create a positive work environment, support clinician and staff engagement activities, and promote LifeStance culture and connection.
Prepare patient schedules by ensuring paperwork and documentation are complete, payment cards on file are current, demographics are accurate, and charts are ready.
Perform general office duties, including sorting mail, scanning documents, managing e-faxes and shared office email, and maintaining the office.
Communicate with colleagues, clinicians, and patients in ways that support patient care and clinician satisfaction.
Provide responsive customer service and handle sensitive or difficult situations according to crisis and de-escalation processes.
Greet patients and manage front-desk check-in and check-out.
Respond to patient requests by phone, email, or portal, including questions about payments and billing, scheduling, release requests, and other inquiries.
Manage phone-system queues and answer calls promptly.
Help patients access telehealth and troubleshoot Patient Portal or other issues.
Handle urgent requests, triage patient issues, direct them to the appropriate department, or escalate for assistance.
Collect in-person and telehealth copayments and account balances at the time of service.
Verify insurance eligibility and contact patients to resolve issues.
Provide clinicians with general administrative support, such as sending letters and faxes.
Coordinate with clinicians regarding additional patient questions.
Audit clinician schedules for appointment accuracy.
Maintain a pleasant, secure, and motivational working environment.